This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The In-Room Dining Coordinator is responsible for the smooth operation of the Room Service department. The primary responsibility for this position is to ensure our guests receive the highest level of food quality and service.
Job Responsibility:
Answer telephone using courteous, efficient etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
Describe the selection of Food & Beverage menu items to guests by offering interesting descriptions of each item’s, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks
record guest charges and gratuities
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Ensure proper posting of amenities and private bar items
Requirements:
Minimum 2 years of Room Service experience
Minimum High School diploma
Strong communication skills, with the ability to speak/write in English fluently
Ability to find creative solutions taking ownership for duties and tasks assigned
Personal integrity, with the ability to work in a fast-paced environment that demands excellence
What we offer:
Competitive remuneration
Excellent Training and Development opportunities
Discover the world with attractive employee rates at Four Seasons Hotels worldwide
Complimentary Employee Meals and laundry/dry cleaning