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The In Room Dining Assistant Manager assists in planning, organizing, and directing daily operations within the In‑Room Dining department while ensuring exceptional guest satisfaction and adherence to Four Seasons standards.
Job Responsibility:
Support the selection, training, evaluation, coaching, motivation, and discipline of all In‑Room Dining employees to ensure adherence to cultural and core standards
Maintain a visible presence in daily operations, providing recognition, addressing guest concerns, and handling special requests with professionalism
Ensure quality and consistency of all food and beverage offerings, providing knowledgeable guidance on menu items, ingredients, preparation methods, wines, and spirits
Collaborate closely with Hotel leadership, including the Senior Food & Beverage Manager and Culinary team, to design effective menus, amenities, and operational plans
Manage labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory/cash control
Inspect In‑Room Dining facilities and equipment
recommend and support necessary improvements
Maintain compliance with Four Seasons’ work rules, policies, and service standards
Foster a harmonious, supportive, and professional work environment across all levels of the department
Assist as needed in food delivery and operational area cleanliness
Requirements:
At least 2-3 years of Food & Beverage supervisor or Assistant Manager-level experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Solid knowledge of food & beverage service, cost control, labor management, and related operational procedures
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera and Micros POS preferred/is a plus
Excellent communication and interpersonal skills
ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
Ability to lift, carry, and move up to 25 lbs
US work authorization is required
Nice to have:
knowledge of Opera and Micros POS
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort