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At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in The World’s 50 Best Hotels), we are seeking a dedicated In-Room Dining Assistant Manager to support and elevate our private dining operations. This is a full-time, permanent position designed for a hospitality professional who excels in delivering ultra-luxury service within the most intimate of guest settings.
Job Responsibility:
Support the In-Room Dining Manager in overseeing the daily operation of 24-hour in-room dining and private bar services
Assist in selecting, training, motivating, coaching, and disciplining employees to ensure cultural and core standards are consistently met
Help plan schedules and ensure high employee performance and operational efficiency
Supervise service delivery within guest rooms, ensuring attractive presentations and non-obtrusive, personalized service
Ensure age-appropriate private bar setups and creative, refined guest room amenities
Handle guest feedback, complaints, and special requests professionally, promoting strong guest relations and loyalty
Maintain thorough knowledge of food items, preparation methods, wine, and spirits to support an attentive and distinctive guest experience
Work closely with the Director of Food & Beverage, Executive Chef, and Sous Chefs to ensure excellent product quality and effective interdepartmental coordination
Assist in controlling labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory management
Conduct spot checks on private bar setups and amenity deliveries, ensuring quality assurance and continuous improvement
Monitor the physical condition of equipment and facilities in guest rooms and report improvement recommendations when necessary
Requirements:
Previous experience in a supervisory or Assistant Manager role within Food & Beverage, preferably in luxury hospitality
Strong leadership, organizational, and team motivation skills
Excellent communication abilities and guest-focused mindset
Fluency in English is essential
What we offer:
Competitive salary and comprehensive benefits package
Complimentary employee meals, bus transportation, uniform & laundry services
Ticket Restaurant monthly allowance of €100
Complimentary nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for global travel through Task Forces and transfers
Access to Four Seasons global Training & Development programs