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In-Person Customer Service Representative

United States, Lakeland · Job Posted July 03, 2026
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Job Description

We are seeking a professional, friendly, and dependable In-Person Customer Service Representative to join our team. In this role, you will greet customers, answer questions, resolve concerns, and provide support in a face-to-face environment. The ideal candidate is a strong communicator who enjoys helping people and creating a positive customer experience. Based on general knowledge.

Job Responsibility

  • Welcome and assist customers in person with professionalism and courtesy
  • Answer questions about products, services, policies, and procedures
  • Resolve customer concerns efficiently and escalate complex issues when needed
  • Process transactions, returns, exchanges, or service requests accurately
  • Maintain customer records and update information in company systems
  • Coordinate with internal departments to ensure timely service and issue resolution
  • Keep the front desk, lobby, or service area organized and presentable
  • Follow company procedures and service standards during all customer interactions

Requirements

  • High school diploma or equivalent required
  • Previous customer service, front desk, retail, or receptionist experience preferred
  • Strong verbal communication and interpersonal skills
  • Ability to stay calm and professional in a fast-paced environment
  • Basic computer and data entry skills
  • Strong attention to detail and problem-solving abilities
  • Ability to work independently and as part of a team

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

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