In-House Service Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. General Job Description: Under general supervision perform the following activities: • Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer's needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface. • Ensures customer information is properly documented and entered into the system on a timely basis. • Types or otherwise prepares various operations and customer's reports. • Ensures all shipments are manifested, and if they are not, then reports them to the responsible area. • Audits all records and files as assigned to compile all necessary data. • Handles customers with non-document packages in cage. • Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates. • May be required to perform other duties as assigned