In-House Creative Agency Creative Operations Manager, Citi

Citi

Location:
Costa Rica, Heredia

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Citi's US in-house creative agency is looking for an Operations Lead to work with a cross-discipline team of creative talent to assist with workflow and process enhancements and capacity and metrics reporting. This position requires a proven record of success in operations and business management in an agency environment.

Job Responsibility:

Point of contact for team member onboarding
Collaborate with Creative Operations Manager to identify inefficiencies and proactively refine and implement processes
Ensure day-to-day operations run seamlessly
maintaining team access to appropriate technology and software
Point of contact with stakeholders for workflow enhancement implementation and compliance reporting
Maintain updates and organization across process and system documents
Facilitate transfer and upload of final assets to vendors
Serve as backup to the Creative Operations Manager for team metrics, capacity, financial and business tasks
Conduct brainstorming sessions in a team setting to routinely improve internal user experience
Participate in project kickoff meetings, internal reviews and client presentation calls
Demonstrate Citi's purpose of making every client's progress our passion

Requirements:

6+ years of business control operations and metrics reporting experience
Advanced English skills is required
Agency experience (in-house agency experience is a plus)
Self-motivated with proven commitment to quality and attention to detail
Demonstrated project management and organizational skills
Strong interpersonal, business and communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Experience with workflow systems and data analysis
Excellent oral and written communications skills
Keen sense of urgency and eagerness for ownership
Work well under pressure and in tight deadlines
Comfortable in ambiguous situations
self-starter and self-learner
Promote a strong culture of teamwork across organizational boundaries
Successful experience partnering with clients and senior leaders with strong presentation skills
Ability to adhere to a process calendar
Ability to successfully collaborate with local and remote team members
Strategic thinking with ability to untangle complex issues
Bachelor's/University degree, Master's degree preferred

Nice to have:

In-house agency experience
Master's degree

Additional Information:

Job Posted:
November 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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In-House Creative Agency Creative Operations Manager