In-House Creative Agency Creative Operations Manager Job at Citi (Heredia)

Studio Operations Manager

The Studio Operations Manager is responsible for the smooth and effective manage...

Location

Canada , Toronto

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

A passion for working with people
An ability to understand peoples’ skills and needs and treat them with respect
A collaborative approach to work with excellent communication and negotiation skills
The ability to work in fast-moving environment with an agile mindset with a positive attitude
Strong relationship building skills
Understands the different skills and experience needed for different types of creative work within an integrated marketing team (Media / Social / Creative / Production)
Superb organization and time management skills
Proactive and confident in prioritizing competing demands in a fast-paced environment
Business acumen to understand how creative workflow and process management affects the bottom line
Firm grasp of agency environment / processes and a love of creating order in the chaos

Job Responsibility

Leads resourcing for the entire NA Studio creative team, working closely with the Client Engagement/Project Management team to ensure seamless communication
Acts as first point of contact for all creative resource requirements, including assessing current work allocation and finding the right people with the right skills to do the job
Maintains knowledge of current and upcoming projects across the Studio, building strong relationships with Client Engagement, PM, Operations and Delivery teams
Understands and maintains a knowledge database of creative team skillsets and career ambitions to be able to properly assign resources and retain top talent
Plays a key role in the project intake process, assessing timing requests against feasibility and capacity
Coordinates the creative process and shepherds creative work against project timelines
Frames timelines and steps needed to deliver creative work and communicates accordingly with Client Engagement/Project Management teams
Communicates action items, timelines and next steps on a per-project basis to ensure accountability across all creative team members
Estimates time and effort needed to fulfill the creative process on a per-project basis, in collaboration with the Project Management team
Fosters and supports connectivity and collaboration with all Studio teams during all stages of the creative process

Director, Creative Operations (360 Campaigns)

The Director, 360 Creative Operations, will lead and drive global campaigns from...

Location

United States , New York

Salary:

63.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

8+ years experience in project management for an in-house creative team or agency (must have beauty/luxe/fashion experience)
Bachelor’s Degree or equivalent
Prior experience working on digital and social creative, with exposure to web development and product management
Strong partner to creative and internal stakeholders
Proactive and positive approach, presents solutions and strives to solves problems
S/he is comfortable presenting creative work to senior leadership and running high level meetings
Has a flexible attitude and can work in ambiguous situations
Is used to being the point person for internal or external clients
Is a natural leader with excellent communication skills
Loves solving problems and managing conflicts

Job Responsibility

Lead end-to-end program management of campaign concepting for new and current products
Dictate process and documentation/evolution with the Executive Director, Creative Operations
Innovate creative concepts into clear sets of deliverables to be deployed to local markets
Oversee each phase of the internal and external approval process: including the approval of concepts, video storyboards, video outputs, pre and post-shoot 360 assets/layouts and regional variants
Manage interdisciplinary teams of designers and copywriters assigned to his/her projects
Keep projects on track through clear project plans in Wrike, Float, issue tracking and status reports
Assist Executive Director, Creative Operations with management of Operations team’s daily needs and issues
Communicate project issues and resolution to internal stakeholders
Lead or participate in various cross functional meetings, including Creative Reviews, Marketing Reviews, Legal Review, Resource Allocations
effectively set up the presentation of creative work, track status and circulate notes

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Creative Project Manager

This CPM is the internal creative group engine, linking all functions, and manag...

Location

United States , Playa Vista

Salary:

50.00 - 60.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

3-6 years as a Creative Project Manager with an advertising agency or in-house creative group
Experience leading a high volume of projects across multiple digital social platforms (Facebook, TikTok, Instagram, Pinterest, etc.)
Strong understanding of social media trends, creative formats, and digital storytelling best practices
Experience with Workfront or similar PM software preferred

Job Responsibility

Partner with Creative Account Management on project intake ensuring that resources are appropriately assigned, and jobs are opened in Workfront
Ensure alignment across multiple Style Campaign teams and the social creative team for cohesion on concepts
Partner and work with Style Campaign Project Managers to align on shared reviews and milestones when applicable
Develop detailed project schedules, working with account, creative and production team members on input and alignment
Manage multiple concurrent digital projects such as video, static, carousel, story, and ensuring deadlines, specs, and quality standards are met
Keep project team updated on key milestones, timeline shifts, and changes in deliverables
Drive social-first campaign initiatives from ideation through delivery across digital platforms including Facebook, TikTok, Pinterest, Instagram, etc.
Provide detailed support for the creative team and be a “righthand” to the creative lead through the creative development process
Ensure project milestones and documents are updated in Workfront as projects progress through the agency
Lead internal status meetings and share status documents to ensure clarity of weekly milestones, meetings, and deliverables

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Paid Acquisition Manager

We’re looking for a Paid Acquisition Manager to lead our performance marketing e...

Location

France , Paris

Salary:

Not provided

HomeExchange

Expiration Date

Until further notice

Requirements

4+ years of experience in paid acquisition / performance marketing, ideally in a marketplace or subscription business
Deep hands-on expertise in Google Ads (Search, PMax, App), familiarity with Bing
Confident interpreting large-scale datasets, incrementality, blended KPIs, and attribution windows
Comfortable with technical topics: tracking, GTM, APIs, conversion schema, S2S, App tracking
Experience working with or managing agencies
You thrive in environments with structure and ambiguity, and know how to build processes when needed
Strong project owner mindset: organized, rigorous, able to prioritize with clarity
Excellent communication skills: able to align stakeholders and bring teams with you
Fluent in English and French

Job Responsibility

Own & internalize performance marketing: Take full ownership of Google Ads & Bing accounts (Search/ SEA, Display, PMax, App Campaigns)
Lead the migration from agency-managed operations to hybrid in-house managed operations, ensuring performance continuity
Build and maintain account structure, naming conventions, tracking integrity, and testing roadmap in collaboration with our agency
Define weekly and monthly action plans aligned with business goals
Manage budgets, pacing, forecasts, and performance reviews across all countries in collaboration with our agency
Lead cross-channel strategy & agency orchestration: Act as the operational point of contact for Meta/Pinterest/TikTok agency partners
Ensure strong processes: brief quality, creative testing cadence, reporting expectations, and accountability
Bridge the work of agencies and internal teams (Brand, Product, Analytics)
Build a data-driven, test-and-learn engine: Run structured experiments across channels, audiences, and messages
Own dashboards with the Analytics team (tracking reliability, attribution, and incrementality tests)

What we offer

A meaningful mission: making travel more human, more affordable and more sustainable
A product used by hundreds of thousands of families worldwide
A company that values ownership, empowerment, and collaboration
A chance to build the future of our acquisition engine from the inside

Fulltime

Vice President of Creative & Digital Operations

This is a high-impact leadership role overseeing STAT Marketing, Discovery Senio...

Location

United States , Bonita Springs

Salary:

Not provided

Rittenhouse Village At Michigan City

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Communications, or a related field
advanced degree preferred
12+ years of progressive leadership experience across creative, digital, and performance marketing disciplines
Proven experience running or leading an in-house agency or agency environment
Industry experience in senior living, healthcare, real estate, or other multi-location organizations strongly preferred
Demonstrated success driving measurable business growth through integrated creative and digital strategies
Extensive experience with performance marketing, demand generation, attribution, and ROI measurement
Hands-on experience with CRM, CMS, and marketing automation platforms (HubSpot or similar)
Strong strategic and operational planning skills with the ability to scale teams and workflows
Financial acumen including budget ownership, forecasting, P&L oversight, and revenue accountability

Job Responsibility

Lead STAT Marketing, Discovery Senior Living’s in-house creative and digital agency, setting vision, strategy, and execution standards
Partner closely with the SVP of Strategic Marketing to drive integrated creative and digital strategies that accelerate community lead generation, elevate brand presence and support sustainable business growth
Serve as the senior leader and primary point of accountability for creative, digital, and agency operations across the organization
Own end-to-end creative and digital strategy across web, content, email, social, paid media, and design
Ensure cohesive, compelling storytelling aligned with brand voice, business objectives, and community-level needs
Maintain deep knowledge of DSL markets, competitive positioning, and sales drivers to inform campaign strategy and creative direction
Ensure proprietary marketing programs are fully leveraged across all channels
Oversee lead generation and conversion performance across all digital and traditional channels
Drive conversion rate optimization through testing, insights, and data-driven decision-making
Partner with paid media team to optimize media spend, funnel performance, and ROI

What we offer

Comprehensive benefits package – medical, dental, vision, PTO, 401(k) and more for eligible positions
Competitive wages
Early access to earned wages before payday!
Flexible scheduling options with full-time and part-time hours
Paid time off and Holidays (full-time)
Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
401(K) with employer match
Paid training
Opportunities for growth and advancement
Meals and uniforms

Fulltime

Director, Brand Design

Articulate is the leading SaaS provider of online training solutions for the new...

Location

United States

Salary:

173800.00 - 260600.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

12-15+ years of brand and visual design experience with a deep focus in building in-house brands, shaping creative across a wide range of marketing channels for a high-growth B2B software company or creative agency
An experienced people leader (7-10+ years in management) with a track record of leading design teams both strategically and supportively, creating an inclusive creative culture of growth, development, and levity
Bachelor’s degree in Graphic Design, Interaction Design, or related field
Deep knowledge, passion, and expertise in all aspects of design including systems, layout, typography, illustration, image making, digital and event/brand experience production
Clear aptitude for connecting a brand to its product and customers, solving for the full customer experience, and thinking strategically with the end-to-end journey in mind
Strong sense of concept development, strategy, research, and problem-solving in a fast-paced, iterative environment
Able to distill down complex systems, ideas, and strategies into the key details that align to business needs, achieving executive level buy-in, and building trust and confidence throughout the org
Clear communicator, verbally and visually
able to give constructive and actionable design feedback to team members
An expert-level portfolio that shows a high taste level

Job Responsibility

Creative Leadership: Work directly with executive leadership team on brand strategy, presenting creative work, defending design decisions, and fostering alignment
Build key frameworks for scale, quality, and cohesion across Brand Design
Drive creative and strategic alignment of our Brand Design team across all verticals, ensuring systems and work meet business needs and brand standards
Partner with top design leadership including VP of Design, Messaging Design, and Creative Ops leaders to identify holistic design team challenges, foster visibility and alignment, cultural wins, and team growth opportunities
Help maintain a customer-centric and innovative culture at Articulate
Team Management and Mentorship: Foster alignment across Brand Design with key internal initiatives, consistent operations, manager coaching, prioritization guidance, and fostering efficiency
Identify key opportunities for strategic collaboration across Brand Design verticals as well as with the greater design and marketing organization
Nurture clear and frequent communication lines across cross-functional teams to effectively drive project work and new initiatives forward
Manage, coach, and mentor senior design managers, supporting their growth as strategic leaders and ensuring they are empowered to lead their verticals effectively
Demonstrate a strong and strategic leadership voice, instilling confidence, mitigating team anxiety, speaking for impact across all audiences, and elevating team morale through clear, impactful communication

What we offer

This position is bonus-eligible
This position is eligible for Articulate’s robust suite of benefits

Fulltime

Project Manager, Creative Operations (360 Campaigns)

Our Haircare Cluster is seeking a high-caliber 360 Project Manager to join the N...

Location

United States , New York

Salary:

40.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

5+ years of project management experience within an in-house creative team or agency environment
Strong background in digital and social-first creative production is highly preferred
Deep understanding of project management infrastructure and tools (e.g., Wrike, Float, Monday.com)
A proactive “solution-first” approach
comfortable leading through ambiguity and resolving complex project conflicts
Exceptional verbal and written skills
a natural leader who can manage diverse personalities and interdisciplinary teams
Bachelor’s Degree or equivalent professional standing

Job Responsibility

Lead the program management of global campaign concepts for new product innovations and existing portfolios
Transform abstract creative concepts into concrete timelines and clear sets of deliverables for global market deployment
Manage interdisciplinary teams of designers and copywriters, ensuring workloads are balanced and deadlines are met
Partner with senior leadership to document, refine, and evolve internal creative processes
Maintain project momentum via Wrike (or similar tools), providing real-time issue tracking, status reports, and risk mitigation
Manage every phase of the approval process, including concepts, video storyboards, 360 post-production assets, and regional variants
Lead high-level meetings including Creative, Marketing, and Legal reviews
Confidently present creative work to senior leadership and act as the primary point of contact for internal stakeholders
Facilitate clear information flow, from setting up creative presentations to circulating actionable meeting notes and project resolutions

Social Media Manager

A Social Media Manager for bread & Butter is responsible for overseeing the need...

Location

United States , San Francisco

Salary:

69000.00 - 75000.00 USD / Year

bread & Butter

Expiration Date

Until further notice

Requirements

3-5+ years of hospitality and/or travel social media and content creation experience, preferably with agency vs. in-house
Proficiency with various platforms aids in campaign management, optimizing tools like Adobe Creative Cloud, Asana, Box, Dropbox, Pixieset, Later.com, CapCut, Canva and more
Experience running multiple hotel, restaurant, food & beverage brands campaigns across Instagram, Instagram Story, Facebook, Twitter and TikTok organic social
Ability to shoot high-quality social media content (photos and videos) for hotel, restaurant, and CPG brands
Understanding of lighting, composition and editing for social media
A passion for cultivating relationships within the food and hospitality community
Appreciates the art of crafting the client story through social media partnerships, clever social aesthetics and key messaging
Media junkie- there’s no such thing as reading/watching too much. Bonus points for pop culture acumen
Be the sounding board and resource for team members and clients regarding social media goals and trends within the greater media landscape
Love of a fast-paced environment and the satisfaction of a busy yet productive day

Job Responsibility

Oversee the needs of digital clients daily through development and execution of the overall visual content strategy and content creation
Serve as representatives of the company and as leaders for account teams, ensuring work is being completed to the standards of b&B
Work in tandem with creative and digital team members
Build a team and are a solid mentor
Meet or beat deadlines, stay ahead of digital trends and always bring a fresh point of view
Orchestrate the comprehensive strategy for clients while leading daily operations for the account teams
Be a pivotal liaison between the company and our clients, ensuring seamless communication and surpassing expectations
Serve as the team leader, providing resources and solutions, while setting and exemplifying high standards
Oversee content strategy and execution, from photoshoots to visual aesthetics to monthly content calendars, aligns closely with client objectives, and swiftly identify and rectify any deviations
Step in when necessary, whether in client meetings or supporting tasks, ensures a smooth functioning team

What we offer

Generous paid time off
Paid sick/personal time
Birthday off
Endless summer Fridays (half-days year 'round baby)
Flexible, hybrid schedule
Work from any b&B office when you're in town
Medical and dental + dependents
Extended benefits (vision, life, disability, EAP)
Generous maternity and family planning leave
3% contribution to 401k regardless of participation

Fulltime

In-House Creative Agency Creative Operations Manager

Citi

Location:
Costa Rica , Heredia

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 26, 2025

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