In-House Creative Agency Creative Operations Manager Job at Citi (Heredia)

Director, Creative Operations (360 Campaigns)

The Director, 360 Creative Operations, will lead and drive global campaigns from...

Location

United States , New York

Salary:

63.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

8+ years experience in project management for an in-house creative team or agency (must have beauty/luxe/fashion experience)
Bachelor’s Degree or equivalent
Prior experience working on digital and social creative, with exposure to web development and product management
Strong partner to creative and internal stakeholders
Proactive and positive approach, presents solutions and strives to solves problems
S/he is comfortable presenting creative work to senior leadership and running high level meetings
Has a flexible attitude and can work in ambiguous situations
Is used to being the point person for internal or external clients
Is a natural leader with excellent communication skills
Loves solving problems and managing conflicts

Job Responsibility

Lead end-to-end program management of campaign concepting for new and current products
Dictate process and documentation/evolution with the Executive Director, Creative Operations
Innovate creative concepts into clear sets of deliverables to be deployed to local markets
Oversee each phase of the internal and external approval process: including the approval of concepts, video storyboards, video outputs, pre and post-shoot 360 assets/layouts and regional variants
Manage interdisciplinary teams of designers and copywriters assigned to his/her projects
Keep projects on track through clear project plans in Wrike, Float, issue tracking and status reports
Assist Executive Director, Creative Operations with management of Operations team’s daily needs and issues
Communicate project issues and resolution to internal stakeholders
Lead or participate in various cross functional meetings, including Creative Reviews, Marketing Reviews, Legal Review, Resource Allocations
effectively set up the presentation of creative work, track status and circulate notes

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Head of Inhouse Agency

The Manager, In-House Agency is the operational backbone of our in-house agency ...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

10+ years experience in creative operations, in-house agency management, or a similar operational role, including team leadership experience
Demonstrated ability to build team culture, drive alignment, and motivate multidisciplinary teams to success
Strong understanding and experience implementing workflow tools, productivity systems, and operational frameworks across Creative, Design, Production, and Operations
Ability to translate business goals into operational strategy with clear, measurable outcomes
Highly organized, solutions-oriented, and comfortable balancing structure with flexibility
Strong communication skills and the ability to facilitate clear, productive, and diplomatic conversations
Open to new thinking, receptive to feedback, and able to explore fresh ideas without defensiveness or prematurely blocking possibilities
Excellent senior-level stakeholder management and the confidence to partner with board executives
A strong creative aesthetic aligned with Hunkemöller’s brand direction
Hybrid role based in Hilversum, Netherlands with minimum 3 days per week in the office (not a remote role)

Job Responsibility

Define and implement the operational vision for the in-house agency, ensuring high-volume delivery at consistently high quality
Lead the creation, alignment, and tracking of OKRs to unite all teams behind clear, measurable goals tied directly to our service and quality KPI’s
Proactively identify opportunities to improve efficiency, elevate quality, and increase cross-functional impact
Build and nurture a culture of trust, open communication, psychological safety, and camaraderie
Partner with team leads on performance management, development plans, training, feedback cycles and ensuring teams are equipped to meet delivery and quality expectations
Lead staffing strategies, organizational planning, recruitment and onboarding of new team members
Oversee day-to-day operations, ensuring seamless workflows, efficient resourcing, and clear processes that support high service levels
Drive adoption and optimization of workflow tools, systems and technology that enhance collaboration, reduce friction and on-time delivery
Maintain high production standards across creative output to protect brand standards
Oversee negotiations for talent and artist fees, review contracts and agreements to safeguard the best interests of the business

Fulltime

New

Sr. Manager, Creative Operations

We are looking for a Senior Manager, Creative Operations to lead the end-to-end ...

Location

United States , Santa Monica

Salary:

167000.00 - 198200.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

8-10+ years of experience in creative operations, marketing operations, or project management, with significant experience in integrated marketing or creative development
streaming, entertainment, or subscription business strongly preferred
5+ years of people management experience leading project management / operations teams in an in-house creative org or agency
Demonstrated success building and evolving processes and frameworks for creative or marketing organizations — not just operating within existing ones
Proven track record driving cross-functional alignment across marketing, product, content, advertising, and other partners, including working across multiple time zones and geographies
Experience implementing and optimizing project management tools and systems such as Asana, Workfront, Airtable, Jira, or similar, plus strong proficiency in Excel/Sheets and presentation tools
Skilled communicator with strong verbal, presentation, and written communication skills — able to succinctly communicate with executives, stakeholders, and creatives
Comfortable making data-informed decisions in ambiguous, fast-changing environments
able to balance speed, quality, and risk
Demonstrated experience mentoring and growing talent, creating clarity on roles and expectations, and supporting career development

Job Responsibility

Lead the day-to-day and long-term evolution of the Project Management and Operations team inside the Creative Studio, ensuring product teams have the right tools, processes and resources to execute on-time, on-budget, on-brief creative deliverables
Serve as a primary point of contact between Creative Studio and cross-functional partners for planning, prioritization, and status of work across multiple time zones and geographies
Own resource and prioritization management, measurement and reporting working to reconcile quarterly reporting against capacity
As part of resource management both internally and externally, own and facilitate the relationship with vendors of the Creative Studio, helping teams secure resourcing, and overseeing contracts and relationships
Establish and refine operational frameworks, SLAs, reporting and standards for how Creative Studio partners with Marketing, Product and Advertising — making it simple and predictable to work with the team by refining global workflows and tooling
Manage and grow a high-performing project management team, providing clear direction, coaching, and career growth opportunities to build a culture of accountability, collaboration, and continuous improvement, where the team feels empowered to lead projects raise issues early and propose solutions
Identify and champion AI and automation opportunities (e.g., for intake triage, resourcing, status reporting, asset management, or documentation) to streamline workflows, unlock efficiency, and improve quality of work
Model Roku’s culture and values — acting as a culture carrier within the Brand & Creative team and across the broader organization evangelizing our work, our standards, and to build trust and partnership

What we offer

health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
global access to mental health and financial wellness support and resources
healthcare (medical, dental, and vision)
commuter

Fulltime

Creative Operations Manager

The Creative Operations Manager will contribute to this mission by bringing stru...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

3–6 years’ experience in creative project management, production or creative operations within an agency or in-house team
Strong understanding of integrated campaign delivery and workflows across brand, content, social and ecommerce - particularly paid media asset complexity and scaling requirements
Strong critical path creation and management skills
Strong budget management and financial reconciliation experience
Experience managing freelance creative resources and external contributors
Highly organised with exceptional attention to detail and follow-through
Calm under pressure
able to manage multiple complex projects simultaneously
Experience with project management and creative tools, namely Asana and Figma

Job Responsibility

Own end-to-end project management of campaigns, projects and content initiatives from briefing through to launch
Build and manage critical paths across cross functional teams including Creative, Brand Marketing, Product Management, Digital, Retail, Wholesale and external partners
Maintain clear, real-time visibility of campaign status across stakeholders and leadership
Run the team’s operating cadence (WIP, stand-ups, review gates, action/decision logs)
Working in partnership with the Brand Manager, define comprehensive, channel-specific asset requirements for each campaign and ensure accurate, on-time creative delivery against all agreed deliverables
Partner closely with the Digital team and Brand Manager to scope and manage complex asset requirements including multiple formats, cut-downs, versioning and localisation
Maintain complete oversight of asset production from briefing through to final supply
Ensure the team receives timely inputs from the business (product info, messaging, channel requirements, specs, approvals)
Structure reviews so feedback is consolidated, aligned and actionable
Own briefing templates, project tracking systems, intake processes and deliverables governance

What we offer

Flexible working hours
Support for ad-hoc remote working during the week - minimum 4 days in office
25 days annual leave
2 additional days paid time off to participate in a sportive or similar related cycling event
A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
An annual clothing allowance of £1,200 for testing and promotional purpose
A company bonus scheme
A health cash plan provided by Healthshield worth up to £1405 per year
Mental health support with MyndUp
Free barista coffee and social drinks in the office

Fulltime

Project Manager, Plusnet (In-House Creative Agency)

This role offers an opportunity to be part of BT Group’s new in house agency ini...

Location

United Kingdom , London

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Strong experience in project management, traffic management, or production coordination within creative agencies or marketing teams
Proven track record of successfully delivering multiple projects on time and within budget
Experience using project management and workflow tools with a background coordinating resource across creative teams
Experience managing suppliers and production processes
Demonstrable ability to work in fast-paced environments with competing priorities

Job Responsibility

Manage the end-to-end delivery of assigned creative projects, ensuring they meet deadlines, budget, and quality requirements
Create and maintain detailed project plans, timelines, and schedules using agency workflow tools
Coordinate resources across creative, design, production, and account teams to ensure efficient project flow
Track project progress and proactively identify risks, dependencies, and potential delays
Work with the Principal Creative Operations Manager to allocate appropriate resources to projects based on skills, availability, and workload
Brief creative and production teams clearly on project requirements, timelines, and deliverables
Monitor team capacity and workload, coordinating schedules across multiple projects to optimise resource utilisation
Manage project finances end to end, ensuring accurate cost tracking, timely processing of POs and invoices, and proactive escalation of any budget risks
Keep projects on track by maintaining clear documentation, updating systems, and proactively communicating status, timelines, and issues to stakeholders
Ensure smooth, consistent project delivery by maintaining agency processes, improving workflows, and keeping all project documentation organized and up to standard

What we offer

Annual on target bonus 10% (based on both personal and company performance)
BT Pension scheme
minimum 5% employee contribution, BT contribution 10%
25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service
2 weeks carer’s leave
From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
Life Assurance (4 x life cover pay)
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

Fulltime

Creative Project Manager

The Creative Project Manager will contribute to this mission by bringing structu...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

3–6 years’ experience in creative project management, production or creative operations within an agency or in-house team
Strong understanding of integrated campaign delivery and workflows across brand, content, social and ecommerce - particularly paid media asset complexity and scaling requirements
Strong critical path creation and management skills
Strong budget management and financial reconciliation experience
Experience managing freelance creative resources and external contributors
Highly organised with exceptional attention to detail and follow-through
Calm under pressure
able to manage multiple complex projects simultaneously
Experience with project management and creative tools, namely Asana and Figma

Job Responsibility

Own end-to-end project management of campaigns, projects and content initiatives from briefing through to launch
Build and manage critical paths across cross functional teams including Creative, Brand Marketing, Product Management, Digital, Retail, Wholesale and external partners
Maintain clear, real-time visibility of campaign status across stakeholders and leadership
Run the team’s operating cadence (WIP, stand-ups, review gates, action/decision logs)
Working in partnership with the Brand Manager, define comprehensive, channel-specific asset requirements for each campaign and ensure accurate, on-time creative delivery against all agreed deliverables
Partner closely with the Digital team and Brand Manager to scope and manage complex asset requirements including multiple formats, cut-downs, versioning and localisation
Maintain complete oversight of asset production from briefing through to final supply
Ensure the team receives timely inputs from the business (product info, messaging, channel requirements, specs, approvals)
Structure reviews so feedback is consolidated, aligned and actionable
Own briefing templates, project tracking systems, intake processes and deliverables governance

What we offer

Flexible working hours
Support for ad-hoc remote working during the week - minimum 4 days in office
25 days annual leave
2 additional days paid time off to participate in a sportive or similar related cycling event
A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
An annual clothing allowance of £1,200 for testing and promotional purpose
A company bonus scheme
A health cash plan provided by Healthshield worth up to £1405 per year
Mental health support with MyndUp
Free barista coffee and social drinks in the office

Fulltime

Senior Marketing Project Manager

We are looking for a Project Manager for the HQ Marketing team to own the end-to...

Location

Ireland , Dublin

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

5–8+ years in project management within a creative agency, in-house creative team, or marketing organization
Proven experience managing multi-channel campaigns, content production, and product launches
Experience in managing projects for manufacturing at scale and physical products (not only digital)
Strong understanding of creative workflows (strategy → concept → design → delivery)
Experience managing freelancers and external agencies
Experience working in central x local setting across multiple markets
Exceptional organizational and prioritization skills
Strong understanding of business context of the projects
Strong stakeholder management and communication abilities
Comfortable working with multiple teams and deadlines simultaneously

Job Responsibility

Project intake & prioritization
Own the intake process for all HQ marketing requests (campaigns, product launches, content production, retail production)
Challenge and refine briefs to ensure clarity of the objectives and business impact, scope, deliverables, and timelines
Own prioritization of the projects based on strong understanding of business impact and company priorities
Translate business needs into actionable project plans for the HQ team
End-to-end project management
Manage projects from brief to final delivery across multiple stakeholders and workstreams
Build and maintain timelines, project plans, and milestones
Run project kick-offs, status and feedback meetings, and retrospectives
Ensure deliverables are reviewed, approved, and delivered on time and on brand

Fulltime

Creative Project Manager

This CPM is the internal creative group engine, linking all functions, and manag...

Location

United States , Playa Vista

Salary:

50.00 - 60.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

3-6 years as a Creative Project Manager with an advertising agency or in-house creative group
Experience leading a high volume of projects across multiple digital social platforms (Facebook, TikTok, Instagram, Pinterest, etc.)
Strong understanding of social media trends, creative formats, and digital storytelling best practices
Experience with Workfront or similar PM software preferred

Job Responsibility

Partner with Creative Account Management on project intake ensuring that resources are appropriately assigned, and jobs are opened in Workfront
Ensure alignment across multiple Style Campaign teams and the social creative team for cohesion on concepts
Partner and work with Style Campaign Project Managers to align on shared reviews and milestones when applicable
Develop detailed project schedules, working with account, creative and production team members on input and alignment
Manage multiple concurrent digital projects such as video, static, carousel, story, and ensuring deadlines, specs, and quality standards are met
Keep project team updated on key milestones, timeline shifts, and changes in deliverables
Drive social-first campaign initiatives from ideation through delivery across digital platforms including Facebook, TikTok, Pinterest, Instagram, etc.
Provide detailed support for the creative team and be a “righthand” to the creative lead through the creative development process
Ensure project milestones and documents are updated in Workfront as projects progress through the agency
Lead internal status meetings and share status documents to ensure clarity of weekly milestones, meetings, and deliverables

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

In-House Creative Agency Creative Operations Manager

Citi

Location:
Costa Rica , Heredia

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for In-House Creative Agency Creative Operations Manager