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In-Home Services Coordinator

United States, Denver 20.67 - 24.81 USD / Hour · Job Posted March 01, 2026
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Job Description

The In-Home Services Coordinator ensures the proper delivery of services to active PACE In-Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage.

Job Responsibility

  • Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In-Home Services
  • Informs clients of other services offered by InnovAge PACE that may be of use to them, as appropriate
  • Ensures that all schedules meet the Plan of Care (PoC, applicable Provider orders, and are staffed with the appropriate qualified personnel
  • Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule
  • Responsible for the coordination of agency services with the services of other community agencies or PACE services
  • Observes confidentiality and safeguards all client related information
  • Investigates, resolves and reports any problem related to client care and/or employee wellbeing to Manager
  • Responsible for immediately reporting to Manager any occurrences and/or complaints and collaboratively investigates and resolves the issue
  • Participates in the selection of workers to meet the standards for appropriate worker/client match
  • Performs routine and unscheduled supervisory visits to clients’ homes to ensure the services provided are meeting the needs of the client as assigned and delegated
  • Participate in daily stand-ups to relay pertinent information in relation to clients and staff
  • Participates in On-Call rotation
  • Maintains up-to-date and ongoing client schedules including daily and/or ongoing I.H.S PCW/C.N.A/LPN/RN visits, assessments, and supervisory visits
  • Completes, daily, verification of scheduled shifts and visits to confirm completion of all tasks by field employees
  • Maintains open lines of communication with the field, centers, and I.H.S leadership in regard to barriers, needs, and scheduling updates
  • Other duties as assigned
  • Responsible for the maintenance and review of client records for compliance with Federal, State and local laws, accrediting Organization Standards and company policies and guidelines
  • Responsible for software implementation based on standardized process
  • Utilizes the system to provide information and reporting as assigned and needed for compliance and operations oversight
  • Ensures that field personnel are held accountable for their job performances and reports any concerns to management
  • Lead and develop caregiver skills and assists in performance management of PCW’s as requested
  • Presents In-Service training for field personnel in collaboration with Manager as requested and assigned
  • Responsible for Orientation of new PCW’s in collaboration with Manager, Education Department, and Human Resources
  • Performs PCW role as necessary
  • Schedules field staff to provide service for care recipients who are enrolled with InnovAge PACE
  • Ensures that all schedules meet the Plan of Care (PoC), provider orders as applicable, and are staffed with the appropriate qualified personnel
  • Schedules care staff in the most effective and efficient manner that minimizes the expense of staff mileage and travel/overtime
  • Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule across all applicable electronic health records (E.H.R)
  • Uses discretion with agency and client information at all times
  • Answers telephones and transfers appropriately
  • Accept intake/referral/inquiry calls as needed, providing positive company representation
  • Responsible for following company policies/procedures to ensure effective and efficient operations
  • Works collaboratively with other team members to obtain quality, census, and revenue goals
  • Responsible for completion of Standard Operating Procedures timely
  • Perform backup Manager duties as designated and assigned
  • Helps set the tone with field staff and colleagues to ensure morale, teamwork, and that the positive employment culture of the organization is maintained
  • Attends center-based meetings as needed and assigned to assist with morning meetings, IDT meetings, mini team meetings, client & family meetings, and other meetings as assigned
  • Effectively directs field staff as related to scheduling and logistics through motivation and positive reinforcement
  • Builds rapport and relationship with field staff and colleagues to allow successful day to day I.H.S Operations.

Requirements

  • High School Diploma or GED
  • Requires state issued driver’s license, personal transportation, good driving record and auto insurance as required by law
  • 2 years’ in the areas of gerontology and/or medical/social services
  • 1 year scheduling or logistics management experience
  • 1 year in the health care profession
  • Current knowledge and awareness of the physical and emotional needs of seniors who are physically and/or mentally impaired and an understanding of the cares and concerns associated with the aging process
  • Current Heartsaver certifications are required within 8 weeks of hire. Acceptable vendor for certification is American Heart Association and/or Red Cross.

What we offer

  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays

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