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In-Home Services Coordinator

United States, Denver Employment contract · Job Posted June 02, 2026
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Job Description

Under the supervision of the applicable manager, the In-Home Services Coordinator ensures the proper delivery of services to active PACE In Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage. This is a remote position.

Job Responsibility

  • Ensures the proper delivery of services to active PACE In Home Services Participants
  • Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans
  • Accountability to compliance with contractual agreements and Participant care coverage
  • Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In Home Services
  • Informs clients of other services offered by InnovAge PACE
  • Ensures that all schedules meet the Plan of Care (PoC), applicable Provider orders, and are staffed with the appropriate qualified personnel
  • Notifies clients/caregivers and employees of changes in schedule
  • Responsible for the coordination of agency services with the services of other community agencies or PACE services
  • Observes confidentiality and safeguards all client related information
  • Investigates, resolves, and reports any problem related to client care and/or employee wellbeing
  • Participates in the selection of workers
  • Participate in daily stand-ups
  • Maintains up-to-date and ongoing client schedules
  • Completes, daily, verification of scheduled shifts and visits
  • Maintains open lines of communication
  • Other duties as assigned
  • Responsible for the maintenance and review of client records
  • Responsible for software implementation
  • Schedules field staff
  • Schedules care staff in the most effective and efficient manner
  • Notifies clients/caregivers and employees of changes in schedule across all applicable electronic health records
  • Always uses discretion with agency and client information
  • Answers telephones and transfers appropriately
  • Accept intake/referral/inquiry calls
  • Responsible for following company policies/procedures
  • Collaborates with other team members
  • Responsible for completion of Standard Operating Procedures
  • Perform backup Manager duties
  • Helps set the tone with field staff and colleagues
  • Attends meetings as needed
  • Effectively directs field staff
  • Builds rapport and relationship with field staff and colleagues

Requirements

  • High School Diploma or GED
  • 2 years’ related administrative experience

Nice to have

  • 2 years’ in the areas of gerontology and/or medical/social services
  • 1 year scheduling or logistics management experience
  • 1 year in the health care profession

What we offer

  • medical insurance
  • dental insurance
  • vision insurance
  • short-term disability
  • long-term disability
  • life insurance
  • AD&D insurance
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company paid holidays

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