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Under the supervision of the applicable manager, the In-Home Services Coordinator ensures the proper delivery of services to active PACE In Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage. This is a remote position.
Job Responsibility
Ensures the proper delivery of services to active PACE In Home Services Participants
Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans
Accountability to compliance with contractual agreements and Participant care coverage
Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In Home Services
Informs clients of other services offered by InnovAge PACE
Ensures that all schedules meet the Plan of Care (PoC), applicable Provider orders, and are staffed with the appropriate qualified personnel
Notifies clients/caregivers and employees of changes in schedule
Responsible for the coordination of agency services with the services of other community agencies or PACE services
Observes confidentiality and safeguards all client related information
Investigates, resolves, and reports any problem related to client care and/or employee wellbeing
Participates in the selection of workers
Participate in daily stand-ups
Maintains up-to-date and ongoing client schedules
Completes, daily, verification of scheduled shifts and visits
Maintains open lines of communication
Other duties as assigned
Responsible for the maintenance and review of client records
Responsible for software implementation
Schedules field staff
Schedules care staff in the most effective and efficient manner
Notifies clients/caregivers and employees of changes in schedule across all applicable electronic health records
Always uses discretion with agency and client information
Answers telephones and transfers appropriately
Accept intake/referral/inquiry calls
Responsible for following company policies/procedures
Collaborates with other team members
Responsible for completion of Standard Operating Procedures
Perform backup Manager duties
Helps set the tone with field staff and colleagues
Attends meetings as needed
Effectively directs field staff
Builds rapport and relationship with field staff and colleagues
Requirements
High School Diploma or GED
2 years’ related administrative experience
Nice to have
2 years’ in the areas of gerontology and/or medical/social services
1 year scheduling or logistics management experience