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Under the supervision of the applicable manager, the In-Home Services Coordinator ensures the proper delivery of services to active PACE In Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage. This is a remote position.
Job Responsibility
Ensures the proper delivery of services to active PACE In Home Services Participants
Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans
Accountability to compliance with contractual agreements and Participant care coverage
Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In Home Services
Informs clients of other services offered by InnovAge PACE
Ensures that all schedules meet the Plan of Care and applicable Provider orders
Notifies clients/caregivers and employees of changes in schedule
Responsible for the coordination of agency services with the services of other community agencies or PACE services
Observes confidentiality and safeguards all client related information
Investigates, resolves, and reports any problem related to client care and/or employee wellbeing
Responsible for immediately reporting to Manager any occurrences and/or complaints
Participates in the selection of workers to meet the standards for appropriate worker/client match
Participate in daily stand-ups to relay pertinent information
Participates in On-Call rotation
Maintains up-to-date and ongoing client schedules
Completes, daily, verification of scheduled shifts and visits
Maintains open lines of communication
Requirements
High School Diploma or GED
2 years related administrative experience.
Nice to have
2 years in the areas of gerontology and/or medical/social services
1 year scheduling or logistics management experience