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IKEA Logo IKEA · Sales

In Home Planning Specialist

United Kingdom, Edinburgh 27541.00 GBP / Year · Job Posted March 21, 2026
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Job Description

At IKEA we are working to make our products and services more accessible to customers. We are looking for furniture planners to bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes. If you would like to meet customers in their own homes and help them build modular furnishing solutions with their individual needs in mind then we are looking for you to join our team.

Job Responsibility

  • You will be responsible for the full customer experience from booking the first appointment, planning and through to payment and installation
  • You will engage with our customers in their homes identifying their needs, inspiring and advising them on the best solutions for their life at home
  • You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs
  • You will bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes
  • You will work closely with sales targets and other KPI's

Requirements

  • You are someone who listens to the customer needs and offers innovative solutions to meet them
  • You are someone who enjoys working on your own initiative with the ability to manage your diary of appointments
  • You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools
  • You enjoying following home furnishing trends and customer buying behaviors to provide relevant solutions to our customers
  • For insurance purposes applicants for this role need to be over the age of 25 & have held a drivers license for 2 years+

What we offer

  • 15% IKEA discount and discount portal helping you save £100s on high street retailers
  • X4 Life Assurance, enhanced statutory pension contributions and interest free loans
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