In-Home Planner

• Accurately measure, interpret, and draw out installation space and upload the data in a timely manner
• Review layout of kitchen and all project paperwork with customer to ensure all components are correct and all measurements are accurate
• Utilize measurement and construction skills, combined with expertise in modular furniture planning and foundational design principles, to create tailored solutions that meet customers' needs
• Review appliance, electrical and plumbing locations to ensure they are captured on the measurement documents
• Resolve customer concerns with empathy, reinforcing IKEA values throughout each interaction
• Assess customers’ needs and promote the service that fits best
• Understand the store and department action plans
• Actively contribute to achieving your department's goals
• Utilize in-depth knowledge of IKEA's products, services, and multi-channel solutions to ensure customers can shop conveniently, whether in-store or remotely, whenever and however they prefer
• Promote the IKEA commercial priorities by securing high quality services, in a cost and time effective way both in the home and in the store
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

• Minimum 2 years of relevant work experience
• Vocational Tech education, wood shop classes experience welcome
• Must have a valid driver’s license, current auto insurance, and reliable transportation
• Space layout experience preferred
• Previous measuring experience preferred
• Customer service and sales experience
• Experience with computer technology (Microsoft Office Suite, Salesforce, and others)

• Space layout experience
• Previous measuring experience

Background check and drug test required as a condition of employment