In-country business services costa rica lead, Citi

In-country business services costa rica lead

Citi

Location:
Costa Rica, Heredia

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Perform in-depth evaluation of basic operations and business processes
Serve as analytical and/or procedural expert
Liaise with multiple teams across the Operations department
Coordinate and contribute to initiatives that support the goals of the Operations function
Assume informal and formal leadership role within team
Ensure effective implementation and operationalization of BTSS Product strategy
Manage contracts related to services provided in the country
Ensure accurate billing for services by suppliers
Guarantee contracts comply with Third-Party Management policy
Lead strategy for each Product or Service within the country
Ensure active participation in local and regional forums
Ensure contingency plan adheres to established standards
Contribute to BTSS-ICBS savings target
Keep inherent and residual risks under control

Requirements:

5-8 years of relevant experience
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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