In-Business Quality Assurance, Citi

Citi

Location:
India, Mumbai

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring for wholesale credit businesses across the enterprise. Wholesale Credit Risk (“WCR”) In-Business Quality Assurance (QA) is an integral part of the ICM organization. WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results enable management to identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

Job Responsibility:

Support the Portfolio Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function covering ICM and Commercial Lending Management, Corporate Banking and Services
Provide effective and credible challenge during QARs to Portfolio Leads and Underwriters, as regards to credit reviews and process adherence weaknesses in such processes are identified and escalated as appropriate
Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
Under the supervision of the WLCA QA Head, support execution of the following: Consistent and objective assessments during QARs
Subsequent follow-up on corrective actions that were raised during QARs
Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions
Constant interaction with the respective 1LOD functions, to ensure that quality assurance protocols are adequate for all portfolios
Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Population analytics related work for the covered portfolio
Support the WLCA Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Support the Head of WLCR IBQA on internal projects and initiatives
Support ICM Voice of the Employee (VOE) initiatives

Requirements:

Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
Understanding of policies and procedures with the ability to execute change seamlessly
Strong grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine and partner with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation
Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
Ideally, credit risk Internal Audit, control assurance, credit officer/analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval
High awareness and adherence to the control environment including Quality Assurance
Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
Assists colleagues in identifying stretch opportunities to elevate individual and team performance
Proven culture carrier
Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management
Strong organizational skills with ability to manage priorities effectively
Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Additional Information:

Job Posted:
May 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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In-Business Quality Assurance