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Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization. The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.
Job Responsibility:
Drive the development and implementation of a comprehensive program of IBQA coverage related to financing and securitisation activities in Markets across the first line of defence
Provide effective credible challenge to Business Region Heads and Portfolio Managers as regards credit memoranda and process quality
Establish and drive processes that enable wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled
Accountable for leading the Quality Assurance team which is responsible for execution of the following: Consistent and objective assessments during QARs
Subsequent follow-up on corrective actions that were raised during QARs
Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management
Update and create QAR templates and continuously improve processes and infrastructure by exploring and evaluating new data sources, tools, and capabilities
Interact with the respective senior management across ICG
Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders
Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls
Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Act as a change agent coaching staff in areas with noted deficiencies and sharing any observed best practices
Ensure ongoing and timely feedback and coaching of ICG Quality Assurance staff
Attract, develop and retain top quality assurance staff
Support the Global Head of WCR IBQA on internal projects and initiatives
Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
Travel (less than 10%)
Requirements:
Demonstratable quality control / quality assurance experience, including 7-10 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
Deep knowledge of risk management and control frameworks related to Counterparty Credit Risk management or another Financial Risk discipline
Ability to understand complex counterparty credit product structures including derivatives and well-versed in securitisation and credit financing products as well as credit analysis, underwriting, legal documentation etc.
Proficient understanding of policies and procedures with the ability to execute change seamlessly
Exceptional knowledge and experience on designing and implementing robust Quality Assurance framework
Demonstrable grasp of counterparty credit risk covered process
Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control
Strategic orientation
Identifies stretch opportunities to elevate individual and team performance
Recognized as a skillful manager with a track record of building high performing teams
Coach, mentor and lead team members to develop team strengths and build bench strength
Proven culture carrier
Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
Highly effective written and verbal communication skills
Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems
Significant experience in preparing presentations for seniors
Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
BA/BSc or higher degree in Business (MBA), or any other related subject
What we offer:
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Competitive base salary (which is annually reviewed)
Additional benefits that support you (and your family) to be well, live well and save well