In-Business Quality Assurance – Credit Processes, Citi

Citi

Location:
India, Mumbai

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Vice President of In-Business Quality Assurance – Credit Processes at Citi will assess and aim to improve Citi’s credit processes, including underwriting, documentation, collateral valuation, and approvals. Responsibilities include executing Quality Assurance Reviews, improving controls, enhancing processes through automation and AI, mentoring junior QA team members, and ensuring compliance with governance and regulatory standards.

Job Responsibility:

Support the Portfolio Lead and QA Head on execution of Quality Assurance Reviews (QARs) for the coverage universe comprising of Transaction Management, Collateral Risk Management, Credit Risk Management Services and Wealth Loan Processing & Transaction Management functions
Assist in developing and implementing robust testing strategies, leveraging data analysis, automation, and AI technologies to enhance QA activities
Provide credible challenge to front-line credit execution teams and escalate material issues
Deliver high-quality review outputs, communicating findings to staff and senior stakeholders
Manage relationships with key stakeholders including Quality Assurance Directors (QADs), Function Heads and Business Subject Matter Experts
Lead or support process automation and tooling efforts to enable scalable and data-driven QA testing
Ensure QAR findings and action plans are followed through to resolution
Contribute to QA frameworks, methodologies, and risk assessments across global regions
Mentor junior QA team members and contribute to development of technical capabilities

Requirements:

5-10 years of experience in wholesale credit risk, loan operations, internal audit, or quality assurance at a global financial institution
Deep understanding of wholesale and wealth credit processes, including credit execution, documentation, and collateral management
Proven ability to evaluate and communicate control gaps, process risks, and areas of enhancement
Familiarity with regulatory expectations and risk governance frameworks
Basic knowledge and experience on designing and implementing robust Quality Assurance framework
Proficient understanding of policies and procedures with the ability to execute change seamlessly
Strong analytical and data interpretation abilities
Strong communication and stakeholder engagement skills—written, verbal, and presentation
Commitment to continuous improvement and innovation within the QA function
High integrity, control orientation, and ability to foster a culture of excellence and accountability
Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)

Nice to have:

Training or certification in QA, credit risk, internal audit, or automation technologies is an advantage
Experience with data visualization or analytics tools

What we offer:

Access to an array of learning and development resources
Resources and tools to volunteer in the communities
Citi provides access to tools for financial well-being and planning
Positive work environment with a focus on employee support

Additional Information:

Job Posted:
November 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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In-Business Quality Assurance – Credit Processes