Import Seafreight Operator

• Manage national sea import operations, delivering seamless, end-to-end solutions for key customers
• Execute on daily operational deliverables, including but not limited to coordination with strategic partners, liaising with our internal customs department, arranging and tracking cartage, completing job billing
• Serve as a primary contact with customers, carriers, service providers, and overseas partners
• Ensure exceptional customer satisfaction through proactive communication, rapid problem-solving, and consistent follow-up
• Ensure full compliance with international trade regulations and domestic regulatory requirements
• Proactively resolve shipment issues, escalating when necessary to maintain on-time performance
• Build and maintain strong, professional relationships with customers and suppliers
• Contribute to continuous improvement initiatives to enhance service quality and operational efficiency

• Minimum 3 years’ experience in international freight forwarding, with a proven track record in seafreight operations
• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment
• Import Seafreight Operator experience
• Great communication skills
• Strong problem-solving skills and attention to detail
• Proven organisational skills and ability to manage multiple priorities
• Experience with CargoWise (CW1) is an advantage
• A proactive, “can-do” attitude with a drive to deliver results and grow within the role

Experience with CargoWise (CW1)