CrawlJobs Logo
Robert Half Logo Robert Half · Logistics

Import Operations Lead

United States, City of Industry · Job Posted February 04, 2026
Apply Position
Job Link Share

Job Description

We are seeking an experienced Import Operations Lead to oversee daily import activities, support the Branch Manager, and act as a key operational and cultural bridge between U.S. operations and Asian partners. This role is ideal for someone who thrives in a high-growth, fast-paced environment, is comfortable working with Asian business culture (particularly Chinese), and enjoys leading by example while remaining hands-on with operations.

Job Responsibility

  • Lead and oversee daily import operations (air and/or ocean, depending on branch needs)
  • Serve as the primary operational support to the Branch Manager
  • Coordinate closely with overseas offices, agents, and vendors in China and across Asia
  • Ensure timely movement, tracking, and delivery of import shipments
  • Monitor documentation accuracy, customs compliance, and internal SOPs
  • Troubleshoot operational issues and proactively resolve delays or exceptions
  • Support workflow optimization as business volume continues to scale
  • Guide, mentor, and support operational staff within the 15-person branch
  • Act as a cultural liaison, ensuring clear communication and alignment with Asian business practices
  • Assist with reporting, KPI tracking, and process improvements as needed

Requirements

  • 3+ years of experience in import operations within freight forwarding or logistics
  • Proven experience working with Asian-based companies or overseas partners, ideally Chinese-based
  • Strong understanding of international shipping processes, documentation, and compliance
  • Comfortable working in a growth-stage environment with evolving processes
  • Leadership mindset with the ability to influence without heavy hierarchy
  • Strong communication skills
  • ability to navigate cultural nuances professionally
  • Detail-oriented, organized, and solution-driven

Nice to have

  • Mandarin or Cantonese language skills
  • Prior experience acting as a lead, supervisor, or senior operations team member
  • Experience scaling operations during periods of rapid growth

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Import Operations Lead

8 matching positions

Lead Operations Coordinator

This Long-term Contract position is suited for someone who can balance daily exe...
Location
Location
United States , McAllen
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in operations, logistics, transportation coordination, or a related business support environment
  • Strong customer service and communication skills, with the ability to respond clearly to internal teams, customers, and carriers
  • Proven ability to manage documentation, reporting, and record accuracy in a fast-paced setting
  • Working knowledge of compliance-focused processes and quality standards related to shipping or operational support
  • Experience leading workflow, assigning tasks, or serving as a go-to resource for team members
  • Proficiency with spreadsheets, standard Windows-based applications, and other administrative tools used for tracking and reporting
  • Strong time management skills with the ability to prioritize multiple activities and meet deadlines consistently
  • Spanish language skills are helpful for supporting cross-border communication and documentation needs
Job Responsibility
Job Responsibility
  • Direct daily workflow activities by reviewing team capacity, prioritizing assignments, and distributing work to keep service commitments on track
  • Act as the primary operational resource for team members by resolving questions, troubleshooting issues, and escalating concerns when broader support is needed
  • Partner closely with account-facing teams to deliver responsive, high-quality service for customers and transportation partners
  • Maintain strong working relationships with internal stakeholders and external contacts to support efficient coordination and positive service outcomes
  • Track customer and carrier requests through completion, ensuring timely follow-up and a consistent service experience
  • Record operational events accurately, apply established procedures, and use sound judgment when determining the proper escalation path
  • Review load and shipment information for completeness and accuracy to support data integrity, compliance, and quality standards
  • Oversee specialized cross-border support activities, including packaging documentation, tax claim assistance, customs entry coordination, and related import processes
  • Manage exception-related communications by providing prompt updates, addressing service disruptions, and supporting customer-specific requirements
  • Handle designated carrier offer activities and contribute to process execution that improves efficiency, cost control, and operational consistency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Lead Operations Coordinator

This Long-term Contract position is suited for someone who can balance daily exe...
Location
Location
United States , McAllen
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in operations, logistics, transportation coordination, or a related business support environment
  • Strong customer service and communication skills, with the ability to respond clearly to internal teams, customers, and carriers
  • Proven ability to manage documentation, reporting, and record accuracy in a fast-paced setting
  • Working knowledge of compliance-focused processes and quality standards related to shipping or operational support
  • Experience leading workflow, assigning tasks, or serving as a go-to resource for team members
  • Proficiency with spreadsheets, standard Windows-based applications, and other administrative tools used for tracking and reporting
  • Strong time management skills with the ability to prioritize multiple activities and meet deadlines consistently
Job Responsibility
Job Responsibility
  • Direct daily workflow activities by reviewing team capacity, prioritizing assignments, and distributing work to keep service commitments on track
  • Act as the primary operational resource for team members by resolving questions, troubleshooting issues, and escalating concerns when broader support is needed
  • Partner closely with account-facing teams to deliver responsive, high-quality service for customers and transportation partners
  • Maintain strong working relationships with internal stakeholders and external contacts to support efficient coordination and positive service outcomes
  • Track customer and carrier requests through completion, ensuring timely follow-up and a consistent service experience
  • Record operational events accurately, apply established procedures, and use sound judgment when determining the proper escalation path
  • Review load and shipment information for completeness and accuracy to support data integrity, compliance, and quality standards
  • Oversee specialized cross-border support activities, including packaging documentation, tax claim assistance, customs entry coordination, and related import processes
  • Manage exception-related communications by providing prompt updates, addressing service disruptions, and supporting customer-specific requirements
  • Handle designated carrier offer activities and contribute to process execution that improves efficiency, cost control, and operational consistency
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Operations Lead

The Operations Manager will manage a Team of Associate Project Managers who supp...
Location
Location
United States , Charlotte; Plano
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five years of documented, progressive experience in project or operations management with knowledge around construction
  • Extensive experience in a client-focused, results/metrics-driven organization
  • Excellent verbal and written communications skills via 1:1 and group interactions/routines, PowerPoint presentations and email
  • Must have experience leading high-performing teams both in local offices and remote locations
  • Candidates must be authorized to work in the United States without sponsorship
Job Responsibility
Job Responsibility
  • Ability to lead and manage a diverse virtual team
  • Demonstrate the ability to create a solutions-oriented environment whereby the team is consistently seeking to identify leading edge project management practices focused on delivering value to the client
  • Serve as liaison between the client, finance, vendors and regional teams
  • Develop and maintain relationships with client and key stakeholders
  • Proactively identifies, reports, and solutions project and program risks
  • Ensure your team is driving and supporting all new and existing programs initiated nationally
  • Create an environment where direct reports are engaged, understand and are committed to both corporate and client goals
  • Drive success with annual capital goals
  • Track, monitor and support collection of tenant improvement allowances
  • Responsible for end to end employee management including: hiring, onboarding, leading, developing, and mentoring team members
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Customs Operations Lead

We are seeking an experienced Customs Operations professional to join our Trade ...
Location
Location
Germany , Wuppertal
Salary
Salary:
Not provided
aptiv.com Logo
Aptiv plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Finance, Law, or related field. Or similar, completed training (abgeschlossene Ausbildung)
  • Top-tier customs experience, including operational controls and oversight
  • 3-5+ years of relevant professional experience
  • Experience in HTS and ECCN classification assignment preferred
  • Technology and/or automotive industry experience is desirable
  • Experience with SAP GTS preferred
  • Dynamic global trade compliance professional who will utilise business judgment, prior experience, and creativity to understand the business and market dynamics, and implement effective strategies
  • Experience with applicable import and export regulations, policies and procedures development, government interactions, valuation, trade programs and special regimes requirements
  • Structured and analytical thinker, data-driven with strong technology capability
  • Excellent communication skills, including concise verbal and email communication, clear visuals, and ability to communicate effectively with senior leaders
Job Responsibility
Job Responsibility
  • Oversee compliance with German Customs & Trade related legislation and regulations
  • Oversee German Customs & Trade operations
  • Preparation of customs documents for import, export and special procedures
  • Broker Sourcing and Account Management
  • Establish, document and ensure periodic update of trade operations processes and procedures
  • Oversee communication and coordination with Customs authorities through Controversies and Audits
  • Develop and deliver training, cross-functionally, to relevant Aptiv stakeholders
  • Support Aptiv participation in Supply Chain Security and Import Compliance Programs (eg, AEO)
  • Ensure appropriate maintenance of customs related records in accordance with Aptiv and Legal requirements
  • Drive EMEA duty savings projects and initiatives with close collaboration with Corporate Trade leadership team
What we offer
What we offer
  • Flexible work environment
  • Learning, professional growth and development in a world-recognized international environment
  • Access to internal & external training, coaching & certifications
  • Recognition for innovation and excellence
  • Opportunities to give back to the community
  • Fulltime
Read More
Arrow Right

Systems and Operations QA Lead

The Systems and Operations QA Lead will be oversee the regulatory and systems re...
Location
Location
Philippines , Gateway, Cavite
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate of any Science course, preferably licensed Engineer or Chemist but not a must
  • Good people handling, coaching, and leadership skills
  • Problem solving and data analysis skills
  • Presentation skills (well versed in MS Office and Power Apps)
  • Reading, comprehension, and communication skills
  • Working knowledge in GLP, WCM, TPM, HACCP and HPC 420
  • Minimum of 5 years experience in FMCG
Job Responsibility
Job Responsibility
  • Implements program to ensure Quality Team is trained and properly executing all necessary quality checks based on standards
  • Ensures all relevant personnel are knowledgeable of the Quality Management System
  • Liaises with BU/ BG Quality team, R&D, Procurement, Planning and other groups at the factory
  • Coordinates with relevant regulatory groups for any important updates and actions needed to ensure site is fully complaint to latest standards
  • Develops and builds quality protocols aligned with category requirements and protocols
  • HACCP and Quality Plan are available, updated based on established program, effective and made aware to all relevant personnel
  • Ensures internal audit program is in place
  • Manages daily schedule of Quality Engineers, Innovation & Change QA and Systems QA
  • Provides timely disposition on held finished products
  • Coordinates with other factory departments of any operations related concerns and ensure necessary actions are taken
  • Fulltime
Read More
Arrow Right

Digital Transformation Deployment Lead for Operations

You will join Airbus Helicopters Operations, within the Operations Transformatio...
Location
Location
France , Marignane
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master Degree in Business Administration, IT, Engineering or similar
  • At least 3-5 years of work experience in the field of manufacturing engineering, manufacturing or related IT application management
  • Understand and capture business needs in a complex environment
  • Willingness & motivation to investigate in the 3Dx application to provide solution support for end users
  • Curiosity, rigor and synthesis is important, good communication skills
  • Be the Manufacturing Engineering referent to the business users
  • Good knowledge of manufacturing engineering processes and industrialisation activities on new helicopter programs including the applications Delmia, 3Dexperience, MES Aprisio and SAP
  • Basic knowledge in IT application management
  • Knowledge on agile way of working e.g. SAFe or Scrum
  • Fluent in French and English
Job Responsibility
Job Responsibility
  • Lead the trainer/coach team (all programs)
  • Capture the business needs in terms of use cases and prioritize them
  • Define and propose solutions to end Users
  • Define the roadmap for deploying the solution incl. Minimum Viable Product (MVP)
  • Share the target solution to development team and test the final development
  • Deliver high quality training materials and solution documentation
  • Communicate to and manage key user communities
  • Support end User by training and direct assistance
  • Run and monitor the bug fixing and continuous improvement process
  • Ensure and follow the M&T and IM (L2) activities: End user license management
What we offer
What we offer
  • global, competitive, and transparent compensation package (including salaries, bonuses, profit-sharing, participation, and preferred share ownership plan)
  • professional development (training, mentoring, international mobility)
  • health coverage
  • retirement
  • commitment to a supported work-life balance (parental support, flexibility)
  • company restaurant
  • children's leisure center
  • associations and sports complex
  • travel allowances
  • company shuttles
  • Fulltime
Read More
Arrow Right
New

Lead Account Executive Operations - Client Services

The Lead Account Executive provides essential operations support for direct conn...
Location
Location
United States , Houston
Salary
Salary:
109900.00 - 125400.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma, GED or equivalent certification
  • At least 6 years of payments industry experience within financial services
Job Responsibility
Job Responsibility
  • Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
  • Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
  • Supporting business development through the onboarding of new franchises, issuers, acquirers, processors
  • Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
  • Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
  • Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
  • Client Engagement: This is a client-facing role requiring approximately 10% travel
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Fulltime
Read More
Arrow Right

Lead - growth driver operations & strategy

You will partner with different teams on cross-functional projects to ensure str...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
browserstack.com Logo
BrowserStack
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4+ yrs years of relevant experience in management consulting firms or investment banks
  • or similar BizOps experience in the technology domain
  • Structured thinking, strong problem-solving skills and a solid business sense
  • Proficient in analytics and be able to develop actionable insights using data
  • Be able to multitask, prioritize, rapidly iterate and manage communications with different functions in a fast-paced startup environment
  • Strong interpersonal, communication and presentation skills
  • Background and experience in technology is highly preferred
  • Experience in marketing in SaaS and enterprise software is a plus
  • An MBA from a class A institution and an IIT or technology qualification will be a strong plus
Job Responsibility
Job Responsibility
  • Analyse unstructured, ambiguous and complex challenges facing the organisation making judicious use of qualitative and quantitative data
  • gather insights, define problems and identify underlying opportunities
  • Make Compelling Recommendations
  • develop a tactical plan to execute and translate them into results
  • Assist leadership team with planning and roadmap for growth priorities
  • Lead initiatives to optimise the efforts of function owners-on strategic alignment, being analytical driven and day-to-day operational matters if needed
  • Lead Cross-functional initiatives and special projects that are of strategic importance and highest priority for the leadership team
  • Act as a link between co-founders and function owners
  • build consensus amongst different stakeholders
  • Evaluate And Track Key Performance Indicators
What we offer
What we offer
  • Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
  • Gratuity as per payment of Gratuity Act, 1972
  • Unlimited Time Off
  • Remote-First work environment
  • Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing
  • Fulltime
Read More
Arrow Right