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Import Operations Lead

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , City of Industry

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced Import Operations Lead to oversee daily import activities, support the Branch Manager, and act as a key operational and cultural bridge between U.S. operations and Asian partners. This role is ideal for someone who thrives in a high-growth, fast-paced environment, is comfortable working with Asian business culture (particularly Chinese), and enjoys leading by example while remaining hands-on with operations.

Job Responsibility:

  • Lead and oversee daily import operations (air and/or ocean, depending on branch needs)
  • Serve as the primary operational support to the Branch Manager
  • Coordinate closely with overseas offices, agents, and vendors in China and across Asia
  • Ensure timely movement, tracking, and delivery of import shipments
  • Monitor documentation accuracy, customs compliance, and internal SOPs
  • Troubleshoot operational issues and proactively resolve delays or exceptions
  • Support workflow optimization as business volume continues to scale
  • Guide, mentor, and support operational staff within the 15-person branch
  • Act as a cultural liaison, ensuring clear communication and alignment with Asian business practices
  • Assist with reporting, KPI tracking, and process improvements as needed

Requirements:

  • 3+ years of experience in import operations within freight forwarding or logistics
  • Proven experience working with Asian-based companies or overseas partners, ideally Chinese-based
  • Strong understanding of international shipping processes, documentation, and compliance
  • Comfortable working in a growth-stage environment with evolving processes
  • Leadership mindset with the ability to influence without heavy hierarchy
  • Strong communication skills
  • ability to navigate cultural nuances professionally
  • Detail-oriented, organized, and solution-driven

Nice to have:

  • Mandarin or Cantonese language skills
  • Prior experience acting as a lead, supervisor, or senior operations team member
  • Experience scaling operations during periods of rapid growth
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

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