Import Operations Coordinator

• Coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing)
• Liaising with Customers, Carriers, Service Providers, and Overseas Partners
• Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns
• Establishing and maintaining a strong rapport with customers and service providers
• Monitoring key operational activities to ensure efficient completion of import duties
• Identifying and implementing changes to support continual improvement, business growth and the development of best practice SOP

• A minimum of 2 years of experience with an International Freight Forwarder
• Clear, confident communicator with stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional attention to detail, coupled with strong analytical and problem-solving skills

Prior experience using CargoWise (CW1) is advantageous

• Structured onboarding and ongoing training
• Competitive salary and quarterly performance bonuses
• Flexible, supportive environment that values wellbeing
• Employee benefits and genuine career development opportunities