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As part of the Operations Business Unit, you will join our high-impact Implementations Team. Your purpose is to be the bridge between our innovative technology and the physical world, launching on-demand zone and reservation solutions across North America. Reporting to the Director of Operations, you will be the face of Arrive for municipalities, universities, and private operators. This is a unique opportunity to own the "moment of truth"—ensuring that our products come to life seamlessly for our clients.
Job Responsibility:
Plan and lead the end-to-end implementation process
Design and optimize implementation structures
Act as the central nervous system between cross-functional internal teams and external stakeholders
Conduct training sessions for external customers
Continuously refine the implementation playbook
Requirements:
Proven experience in project management or operational implementation
Exceptional verbal and written skills
Proficiency with Salesforce, Google Workspace, and Hubspot
Experience managing multiple external clients and internal cross-functional teams simultaneously
Bachelor’s degree preferred or equivalent professional experience