Implementations / Customer Experience (CX) Lead Job at DualEntry (New York City)

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Customer Experience (CX) Lead

We’re partnering with one of Dubai’s leading government organisations to recruit...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

Extensive experience leading Customer Experience (CX), Service Design or Customer Journey Transformation initiatives
Strong expertise in customer journey mapping, service design methodologies and human-centred design principles
Experience establishing CX governance frameworks, performance metrics and continuous improvement processes
Proven ability to analyse customer insights, behavioural data and digital performance metrics to drive measurable improvements
Experience working across complex stakeholder environments with the ability to influence senior leaders and cross-functional teams
Strong understanding of digital transformation and omnichannel customer experience strategies
Excellent facilitation, presentation and communication skills
Experience within government, public sector or large-scale enterprise transformation programmes is highly desirable
Relevant certifications such as CX, Service Design, Design Thinking, Human-Centred Design or related disciplines would be advantageous

Job Responsibility

Defining and implementing enterprise-wide customer experience frameworks, standards and governance
Leading end-to-end customer journey mapping, service blueprinting and service design activities
Identifying customer pain points and opportunities to improve digital interactions across shared channels
Driving customer journey transformation initiatives that enhance usability, accessibility and service consistency
Establishing CX governance mechanisms, KPIs and performance measurement frameworks
Analysing Voice of Customer (VoC), customer insights, behavioural analytics and channel performance data to inform strategic decision-making
Providing recommendations to improve customer satisfaction, digital adoption and overall service performance
Collaborating with government entities, programme teams, product owners and channel managers to embed customer-centric thinking throughout the delivery lifecycle
Promoting continuous improvement and best practice in customer experience, service design and digital transformation

Fulltime

Experience Center Lead – Robotics, AI & Automation (Customer Engagement)

We are looking for a high-impact professional to lead visitor engagements at our...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Executive communication & facilitation: confident engaging CXOs/VPs
strong storytelling, structured thinking, and presence
Consultative discovery: ability to ask incisive questions, identify root problems, and connect business challenges to solutions
Strong grounding in AI & automation: familiarity with GenAI/LLMs, RPA/IPA, workflow automation, computer vision, conversational AI, and modern automation architectures
Hands-on demo readiness: comfortable with live walkthroughs, explaining system flows, and troubleshooting basic demo issues calmly
Solution framing: ability to outline use cases, high-level architectures, value hypotheses, and implementation considerations
Stakeholder management: coordinate across multiple internal teams
reliable follow-through and crisp documentation

Job Responsibility

Host and engage senior business and technical visitors, leading discovery conversations and aligning demos to their priorities
Present and explain AI, robotics, and automation capabilities clearly—linking technology to ROI, efficiency, risk reduction, CX, and resilience
Run live demos, respond to questions confidently, and adapt the narrative in real time based on audience and context
Capture requirements, pain points, and opportunities
create structured visit summaries and recommended next actions
Collaborate with engineering, delivery, and sales teams to tailor demos, develop new use-cases, and improve the visitor experience
Maintain awareness of industry trends and refresh demo content and messaging accordingly

Fulltime

Customer Experience Manager

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Australia , Sydney

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

4+ years in Management Consulting, Customer Success, Account Management, Business Development, or a client-facing role
Proven people management: leading through accountability, continuous learning, and genuine development
Strong strategic thinking: you make decisions that improve both team and customer experience
Exceptional interpersonal skills: active listening, empathy, and confident conflict resolution
Excellent written and verbal communication, plus advanced English fluency
Sharp time management and organisational discipline: you keep things moving

Job Responsibility

Lead and inspire front-line customer support teams day to day
Mentor team members and coordinate targeted training and upskilling
Own KPI analysis to uncover improvement opportunities across CX and call centre ops
Bridge Sales Directors and Managers through weekly stakeholder touchpoints
Collaborate globally to improve, centralize and implement CX processes
Deliver exemplary service experiences to DM customers at every touchpoint

Fulltime

US Customer Experience Senior Manager

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...

Location

United States , Tampa

Salary:

146873.20 - 198710.80 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience OR Master's degree and 6 years of experience OR Bachelor's degree and 8 years of experience OR Associate's degree and 10 years of experience OR High school diploma / GED and 12 years of experience
In addition to meeting at least one of the above requirements, you must have a minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources

Job Responsibility

Leading the activities of the regional OTC organization for Amgen Supply Chain as well as managing a team of direct reports
Assisting with strategic direction, supporting development of the digital and CX roadmap, and overseeing the execution of the order-to-cash process following industry best practices
Partnering with key stakeholders across the Americas Business Customers to drive faster adoption, greater utilization, higher proficiency, and simplification efforts across the region’s transformation initiatives
Leveraging analytics and reporting to monitor performance, identify trends, and drive databased decision making
Effectively collaborating with multiple key stakeholders across the various business units to define strategies and processes that scale across current and future Trade channel growth
Providing regular reports and data-driven recommendations to improve customer experience
Supporting the use of digital platforms and tools such as SAP, Salesforce Service Cloud/eCommerce, Celonis, UiPath, IRT, and CTMS to improve service delivery and operational efficiency
Communicating strategic priorities and assisting in diagnosing and solving tactical problems that limit desired business outcomes
Overseeing key OTC activities within scope, including order management, product and distribution complaints, dispute resolution, and customer inquiries
Understanding customer pain-points related to self-service that result in fallout or voice calls and partnering with Product team, Customer Journeys, Service Delivery teams, and other areas to resolve these issues and to improve customer adoption of self-service

What we offer

Health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save towards retirement or other goals
Work/life balance
Career development opportunities
Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives

Fulltime

Vice President, Customer Experience

Kantar is seeking a Vice President of Customer Experience to help accelerate gro...

Location

United States , Atlanta

Salary:

141800.00 - 200000.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

10+ years of experience leading, advising, or consulting on enterprise CX programs within complex organizations
Proven track record supporting or influencing growth in high-value, complex sales environments
Experience designing and implementing CX strategies, operating models, measurement frameworks
Background in consulting, professional services, or senior in-house CX leadership at a recognized organization
Deep expertise across modern CX disciplines, including strategy, VoC systems, platforms like Qualtrics or Medallia, journey-centric design, governance, measurement, and change management
Strong ability to connect CX to Brand growth, loyalty, employee experience, and financial performance
Commercial mindset with the ability to translate CX vision into pragmatic, value-driven outcomes
Executive-level communicator with the ability to simplify complexity and influence senior stakeholders
Credibility to engage C-suite leaders as a peer and trusted advisor
Strong storytelling skills across live presentations, workshops, and written narratives

Job Responsibility

Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities
Serve as a senior CX strategist in executive-level client conversations, workshops, and briefings
Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes
Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions
Coach account and pursuit teams on CX strategy, storytelling, and executive presence
Act as a trusted advisor to delivery teams on high-profile or complex CX engagements
Contribute to CX go-to-market strategy, thought leadership, and external visibility for Kantar
Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with matching
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

Cx Lead Generation Specialist - Boston

Lead Generation Specialist-Unilever Food Solutions. Location: Remote. WL: 1A. Un...

Location

United States , Englewood Cliffs

Salary:

59300.00 - 88900.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

2-3 years of working experience preferably in the Foodservice Industry
Proven track record in sales, preferably in the Foodservice Industry
Digital & Data analysis, compiling action plans from insights
Strong working knowledge of Excel, MS Office, Power BI

Job Responsibility

Help shorten the sales cycle by creating new contacts with targeted restaurant and non-commercial accounts with the intent to bring new culinary inspiration to their menus
Develop a collaborative calendar process with the Territory Development Managers in the market to bring new customer meetings into their schedules and prepare them for successful culinary ideations
Follow through with marketing action plans ABM (Account Based Marketing) where customer leads need to be contacted after responding to UFS marketing campaigns
Create Penetration playbook, build basket affinities for Citadel
Conduct Analysis using sales data and Trade Partner Playbooks to create priority customer urgent actions for customers at risk of lapsing and customers on the verge of becoming loyal customers
Utilize Salesforce, Firefly to better target non-commercial operator leads in Education and Entertainment channels
Connect with and secure new meetings with key stakeholders
Support the unique Operator Group in your market by helping design action and engagement plans with TDMs
Accountable for helping the region deliver business targets in Sales $, Reach & Penetration, and market share for operators and reduce average sales cycle by 25%
Provide virtual culinary consultation to targeted operators as you contact them to further interest in business partnerships

What we offer

Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits
Culture for Growth
Top Notch Employee Health & Well Being Benefits
Every Voice Matters

Fulltime

Sr. Manager Customer Experience Retention & Optimization

As the Senior Manager - CX Strategy & Performance, you will be part of the Regio...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Business Administration, Operations, CX, Data Analytics or a related field
7+ years of experience in customer experience, strategy offices, data analytics or performance, preferably in e-commerce, logistics, or the food delivery industry
Strong experience in people leadership, with a proven track record of managing and developing high-performing teams
Experience in data analysis (SQL preferred), and CX retention strategy with an ability to translate insights into action
Experience working in fast-paced, high-growth environments with cross-functional teams.

Job Responsibility

Lead the design and implementation of regional reactive and proactive compensation-related initiatives to prevent customer churn and maximise ROI
Oversee the development of business cases for new policy updates, balancing customer satisfaction with business efficiency
Drive cross-functional alignment with Fraud, Product, and Finance teams to mitigate inefficiencies and policy misuse
Oversee A/B testing and experimental designs to assess the scalability and impact of process changes
Monitor regional trends in compensation usage, redemption, and eligibility to recommend high-level policy refinements
Define, Own and track key CX performance metrics, identifying metrics that truly impact customer ordering behaviour and retention on the platform
Supervise the creation and maintenance of sophisticated dashboards providing real-time visibility into global compensation performance
Identify and highlight regional risks or improvements, ensuring transparency of key metrics across all talabat markets
Partner with product teams to enhance data accuracy and tracking mechanisms for customer behavior
Lead, mentor, and manage a team of strategic data analysts, ensuring high performance and professional growth

Fulltime

Customer Experience Engineer

AI is reshaping how enterprises operate, and the Dynamics 365 AI Agent Deploymen...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Independently leads customer discovery, solution design, and architecture discussions for AI agent scenarios across Dynamics 365 ERP, Power Platform, and Dataverse
Gathers requirements from customers and partners to define technical specifications, identify feature gaps, and shape solution roadmaps for AI-powered products and services
Designs and develops hands-on solutions using Power Apps, Power Automate, Copilot Studio, Dataverse, .NET, Python, and extensibility patterns to build and deliver AI-driven business processes
Writes production-quality code, builds reusable components, and contributes reference architectures for the team
Translates customer business challenges into scalable, secure AI agent architectures aligned with enterprise governance, compliance, and application lifecycle management (ALM) standards
Implements CI/CD pipelines and automated deployment workflows to ensure solution quality and production readiness
Drives customer adoption, optimization, and operational readiness for AI agents, including proof-of-concepts, pilots, and production deployments
Provides technical guidance on platform releases, AI model integration, extensibility patterns, and best practices for enterprise-grade delivery
Designs, builds, and continuously improves AI-powered agents that accelerate issue triage, troubleshooting, and resolution for enterprise support scenarios
Identifies patterns from incidents, implements automated mitigation workflows, and enables continuous learning loops that improve agent effectiveness and the overall support experience

Fulltime

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Implementations / Customer Experience (CX) Lead

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