Implementation technician

• Manage implementation tasks
• assist clients with configuration and testing
• participate in client calls
• ensure projects are completed on time with high client satisfaction
• manage a queue of implementation tasks
• monitor, process, and respond to incoming client cases
• maintain up-to-date task/case statuses
• collaborate with other implementation team members to address technical configuration requirements
• communicate with the broader implementation team to address and resolve technical questions from clients
• participate in client calls to provide best-practice guidance and implementation support
• respond clearly and accurately to client needs via implementation cases and client emails
• assist clients with testing and validation of module implementations

• Strong organizational, written, and verbal communication skills
• proficiency in learning software systems
• capability to multi-task effectively
• eligible to work in the United States
• experience with software implementation is preferred

Sick time is provided in accordance with applicable state laws