Implementation Team Lead LATAM

• Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function
• Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent
• Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders
• Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations
• Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations
• Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals
• Strategically deploy the best people on the most impactful, needle-moving customer projects
• Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you
• You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes
• Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results
• Proactively collaborate with regional and global teams to drive initiatives that enhance the size, quality, and scalability of the worldwide IM organization

• 5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management
• A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar
• Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology)
• A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale
• Possess a clear understanding of the dynamics and challenges of working in a global organization
• Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions
• You have a fluent level of Portuguese and English, both written and spoken
• Availability to work 3 days in person on Morumbi/SP

Spanish is a plus