Implementation Specialist Job at HotSchedules Corporate (Austin)

Implementation Specialist

HotSchedules Corporate

Location:
United States , Austin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Job Responsibility:

Own customer onboarding, making sure customers are ready for implementation and clearly understand what’s expected of them
Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third‑party integrations
Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing
Coordinate with third‑party vendors to support integrations and help remove blockers that could delay implementation
Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently
Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions
Support customers through early change management activities to help drive adoption and maximize value from the platform
Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation
Contribute to customer‑facing knowledge-based articles and solution documentation to support self‑service and best‑practice adoption

Requirements:

Experience working directly with customers to understand requirements and solve problems through practical, technical solutions
Strong ability to quickly assess customer needs and design effective processes using prior experience and industry best practices
Self-motivated and able to work independently, managing priorities and delivering to agreed timelines with a proactive approach
Configure solutions and guide customers through system setup, validation, and go-live readiness
Detail-oriented, organized, and quality-driven, with a strong focus on accuracy and standards of excellence
Proactively manage implementation timelines, risks, and dependencies to ensure successful and timely delivery
Comfortable working collaboratively within a team while maintaining ownership and accountability for individual deliverables
Professional, approachable, and adaptable, with a flexible mindset in a fast-paced environment

Nice to have:

3–5 years of experience in a customer-facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment
Prior experience working with workforce management, payroll, finance, or hospitality industry
Demonstrated ability to guide customers through change and influence adoption of new processes or technology
Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques
Confident communicator with solid presentation and meeting-facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams
Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement
Project or systems certifications (e.g. Agile, Prince2, ITIL or similar)
Fluent in written and spoken English
additional language skills are a plus

What we offer:

Unlimited PTO
Medical, Dental, Vision Insurance
401k Match
Parental Leave
Laptop and equipment

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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