Implementation Specialist

• Ensure new clients are fully prepared to use the platform to book their business travel
• Configure client accounts to their specifications & requirements
• Coordinate, tailor, and perform training sessions with Admins, Travelers, and other key client stakeholders
• Provide client-specific recommendations for how they execute their rollout
• Provide the first impression of AmTrav, a Perk Company to all customers
• Carry out consultative conversations with customers to collect their requirements
• Answer client requirements with your experience & data-driven best practice recommendations
• Manage the rollout of a new platform for your clients
• Provide technical support to clients as they set up integrations
• Validate client configuration & account satisfaction by monitoring client booking behavior
• Collaborate with multiple different departments in the organization
• Analyze completed implementation work to find ways to improve your own process & that of the team
• Embrace a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves

• Customer-first mentality
• Proven track record of successfully managing and delivering complex projects in a fast-paced environment
• Demonstrated ability to work with C-level stakeholders
• Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly
• A proactive approach to making recommendations
• Willingness to seek out ways to improve & a mindset of continuous improvement
• Excited by challenges and have a personal drive to make a difference
• Experience with Concur Travel configurations is highly preferred

Experience with Concur Travel configurations

• Competitive compensation, including equity in Perk
• Generous vacation days
• Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
• Subscription to Wellhub, the gym benefit
• Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
• Global presence and hybrid working style
• Unforgettable Perk events, including travel to one of our hubs
• Learning and professional development opportunities
• A mental health support tool with access to therapists year round
• Exponential growth opportunities
• 16 paid hours per year to volunteer for a cause of your choice
• "Work from anywhere" allowance of 20 working days per year