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Implementation Specialist

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Yokoy

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Location:
Spain , Barcelona

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform, and providing recommendations to optimize the customer experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the customer’s experience with the TravelPerk platform.

Job Responsibility:

  • Provide the first impression of TravelPerk to all customers in your portfolio and serve as the first point of contact for customers during the implementation process
  • Define the best onboarding strategy, leading the change within the customer´s org and providing support in any technical aspects related to the integrations and account setup
  • Carry out consultative conversations with customers to collect their requirements
  • Proactively providing customers with recommendations with your experience and data-driven best practice recommendations
  • Drive customer onboarding forward by providing influential recommendations and creating urgency for customer stakeholders
  • Manage the rollout of a new platform for your customers
  • providing guides, templates, and recommendations to the customer for how to ensure adoption and long-term success of the platform
  • Take full ownership of timeline, rollout plan and handling of the account while the account is in implementation
  • Coordinate and conduct training sessions for newly onboarded customers
  • Validate customer configuration and account satisfaction by monitoring customer booking behaviour post-implementation and proactively offering support or recommendations
  • Embrace a pattern of execution, assess, improve, repeat and evolve as the team and organization evolve
  • Take on additional projects related to IS Team alignment with other departments

Requirements:

  • 1+ years of relevant professional experience, either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management or other related roles
  • Demonstrated overachievement against targets/goals & expectations in previous roles
  • English fluency is essential
  • strong comprehension, writing, and verbal communication skills are required

Nice to have:

  • Proven track record of successfully managing and delivering complex projects
  • Solid level of Project Management, Persuasive Communication, Technical/Business Acumen and Customer Centric Quality Control skills
  • A customer-first mentality
  • Willingness to seek out ways to improve and develop a mindset of continuous improvement
  • Excited by challenges and have a personal drive to make a difference
  • Excellent problem-solving and process optimization skills, with the ability to identify inefficiencies and implement effective solutions
  • Comfortable working in a fast-paced, high-growth environment and managing competing priorities

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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