Implementation Specialist Jobs

HiveWatch

Location:
United States, El Segundo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 USD / Year

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Job Description:

As an Implementation Specialist, you'll be responsible for operational and analytical aspects of customer implementations, including progress tracking, system configuration, data validation, and performance reporting. Implementation team members collaborate closely with Product to define requirements and facilitate desired outcomes, as well as Engineering to ensure proper configuration and a tight feedback loop. You'll leverage your deep technical support and operational experience to understand customer needs, implement technical solutions, and ensure our platform delivers measurable security outcomes in their environment. This is an excellent opportunity to grow within a fast-paced SaaS environment while contributing to the modernization of physical security operations.

Job Responsibility:

Work in an agile team to execute on a queue of tickets from multiple systems, both self-created and from internal stakeholders
Gather information to chase an issue to resolution, even when unfamiliar. Leveraging and understanding logs, opening tickets with service providers, and keeping affected parties apprised
Create and deliver documentation regarding best practices and configuration changes
Define and create data presentations for consumption by Product, Engineering, and customer teams

Requirements:

2+ years of experience as a Product Analyst, Business Intelligence Analyst, or Help Desk Technician
A wide knowledge of troubleshooting principles, best practices, and premier support skills
Exceptional problem-solving abilities with demonstrated experience delivering work on time
Strong analytical skills with experience in data validation and reporting
Proficiency with data analysis tools and reporting platforms
Experience with SaaS platform configuration and user management
Familiarity with managed services, permissions, storage, and logging within at least one major cloud provider (AWS, GCP, Azure)
Hands-on experience with AWS CloudWatch
Comfortable working with command-line interfaces and log analysis tools
Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
Strong time management, organizational, written and verbal skills

Nice to have:

Startup experience and/or early stage SaaS experience
Direct experience supporting a GSOC or SOC environment
Experience with physical security systems (especially cameras), and incident management platforms
Familiarity with SQL, data visualization tools, or business intelligence platforms
Experience with API integrations or system configurations
Direct experience troubleshooting RTSP streams and video networking protocols

What we offer:

Comprehensive health coverage: medical, dental, vision, and life insurance
Cutting-edge work in an emerging field with huge growth potential
Competitive compensation packages designed to reward top talent
A modern, newly renovated HQ right on Main Street in El Segundo, CA
401(k) with a 4% company match to help you invest in your future (match launches in 2026)
Flexible paid time off so you can recharge when you need it
Additional benefits include ClassPass credits and a discount on pet insurance
A family-friendly, compassionate culture that values balance and belonging
Eligible to participate in HiveWatch Equity Incentive Plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Implementation Specialist