Implementation Specialist Jobs

SpryPoint

Location:
United States, Atlanta

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities. We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.

Job Responsibility:

Leading gap analysis sessions to understand our customers needs
Mapping to-be business processes
Configuring, testing and tuning the software
Mapping and assisting with data conversions from legacy systems
Training end users throughout the project on software functionality and best practices
Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
Collaborate with development & dev-ops teams to influence, design, and validate solutions
Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

Requirements:

2+ years of experience working with enterprise applications software, preferably in the utility sector
Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
Business Analysis and Business Process Mapping experience
Proven ability to train users on enterprise software applications
Experience with reporting and business intelligence applications and platforms

Nice to have:

Bonus points for knowledge of relational databases or SQL skills

What we offer:

Hybrid environment with an office in downtown Atlanta and flexible working hours
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Implementation Specialist