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At MSX you’ll be shaping how dealerships deliver exceptional customer experiences. You’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact. As a Implementation Specialist at MSX, you will be on the frontlines helping dealerships adopt and maximize technology, driving better customer satisfaction and operational efficiency across your region.
Job Responsibility:
Guide dealerships through installation, training, and adoption of the FSR+ tool
Empower dealership staff to confidently use FSR+ and get the most out of it
Listen, analyze feedback, and develop action plans that improve efficiency and performance
Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message
Use Remote Experience tools and data-driven insights to drive utilization and success
Plan and manage your travel across your assigned dealer territory to maximize impact
Requirements:
A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights)
Confidence in communicating with all levels of dealership staff
Experience in customer service, training, or dealership operations
Comfort with technology, data analysis, and creating clear action plans
A natural teaching mindset—always looking for ways to make things better
2+ years of customer-facing or coaching/training experience
Nice to have:
A college degree (or are currently working toward one)
Background in teaching, training, or coaching
Experience working in fast-paced, independent roles where you set the tone for success
Strong organizational skills and a proactive mindset