Implementation Specialist

As an Implementation Specialist, you will play a key role in deploying, configuring, and integrating software-centric transportation technology within the IT and operational environments of cities, counties, and state Departments of Transportation (DOTs). You will collaborate directly with agency IT, cybersecurity, and signal operations teams to ensure secure, reliable, and compliant deployments of the Synapse ITS intelligent transportation software platform. This role requires managing multiple, concurrent software roll-outs using a disciplined, checklist-driven implementation process that builds confidence and delivers measurable value from day one. Success is defined by the number of agencies successfully onboarded, speed of time-to-value, and customer satisfaction within the first 90 days after go-live. Long-term growth is supported by developing guided and self-service workflows that enable scalable adoption across a broad customer base. By enabling remote connectivity built on strong networking and security practices, your work will help agencies modernize infrastructure, enhance roadway safety, and maintain uptime of critical transportation safety assets.