Implementation Specialist Job at Heidi (London)

Implementation Specialist

Heidi

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a proactive, collaborative Implementation Specialist to support the onboarding, training, and deployment of Heidi for our enterprise healthcare customers. Based in our London office, you’ll work closely with our Enterprise Customer Success Managers to deliver large-scale implementations of Heidi. Combining strong project delivery skills with clinical empathy and deep product understanding, you’ll create high-impact onboarding experiences that ensure every clinician and supporting organisation is set up to realise value from day one.

Job Responsibility:

Deliver smooth onboarding and implementation of Heidi across mid-market and enterprise customers
Run engaging training sessions for clinicians and operational staff, creating and refining materials
Assess clinician goals and workflows to design tailored onboarding and workshops
Partner closely with Customer Success Managers to coordinate rollout plans, milestones, deliverables and alignment with key stakeholders
Become a clinical and Heidi subject matter expert to guide clinicians
Provide real-time support during go-lives and early usage
Translate clinical workflows into bespoke practical training
Monitor activation and usage metrics, identify risks early, and collaborate to remove blockers
Gather and analyse user feedback to refine onboarding and improve adoption playbooks
Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes
Develop scalable tools, playbooks, and best practices

Requirements:

Experience in implementation, onboarding, customer success, or clinical operations, ideally in healthcare technology
Great communication skills to build trust with clinicians, administrators, and cross-functional teams
Organised and skilled at juggling multiple complex projects
Naturally curious, love solving problems, and use data to guide decisions and improve outcomes
Bias for action, adaptable, and comfortable getting stuck in to solve challenges
Deep empathy and curiosity, focused on making life easier for clinicians and better for patients
Excited by change, thrive in fast-moving environments, and love learning as you go
Want to build something meaningful and grow alongside a team

Nice to have:

Experience in healthcare, AI, or LLMs
Hungry, competitive and highly motivated operator with a knack for problem solving and building relationships

What we offer:

Equity from day one
£500 personal development budget
Dedicated wellness days
Birthday off
Hybrid environment with at least 3 days in the office

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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