Implementation Specialist Job at FYidoctors (Calgary)

Implementation Specialist

FYidoctors

Location:
Canada , Calgary

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our team as an Implementation Specialist! In this role you'll provide on-site coordination, operational and technical support for new mergers, renovations, closures, and location consolidations. You will act as a liaison between IT vendors, internal teams, and clinics to ensure work is completed with minimal operational disruption. You’ll facilitate onboarding and technology enablement processes, optimizing operations post-acquisition and ensuring seamless IT integration for clinics and retail locations.

Job Responsibility:

Conduct and facilitate assessments for new locations, closures, renovations, and location consolidations across our brands
Develop and maintain integration plans and documentation for each brand
Oversee and coordinate the installation of new internet and WAN circuit for clinics
Oversee a smooth migration or cancellation of existing telephony and internet services
Manage network wiring installations, rack and server room setup and ensure infrastructure readiness
Oversee procure, tracking, and manage IT hardware and software necessary for new merges, integrations, renovations, moves, and closures
Partner with internal stakeholders to coordinate and execute ensure smooth clinic transitions
Manage communications with key stakeholders throughout the implementation process
Manage the flow of questions and support during lead up and early transition phases
Track and oversee IT project progress, identifying and resolving issues to ensure timely and successful project delivery
Identify opportunities and contribute to process improvements across implementation procedures
Contribute to project and training documentation, supporting materials, and other resources
Facilitate data migration, including mapping of fees, recalls, and appointments into the Acuitas system
Schedule and lead validation calls between clinics and vendors (e.g., Ocuco)
Perform on-site and remote system testing to ensure proper functionality and operational readiness
Identify training needs and opportunities to manage future transitions and integrations
Perform other duties as assigned to support the team and organizational goals

Requirements:

College diploma in Information Technology (IT)
2-5 years of experience in IT implementation and project management
Experience with network infrastructure and wiring, and Microsoft 365 administration
Experience in project management and IT deployment
Flexibility to travel to clinic locations as needed
Outstanding oral and written communication skills, strong interpersonal and relationship management skills
Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously
Ability to work independently with minimal supervision, multi-task and thrive in a fast-paced environment
Collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

Nice to have:

Knowledge of optical and clinical operations is considered an asset
Bilingualism in English/French would be considered an asset

What we offer:

A comprehensive total rewards package, including two free pairs of glasses and lenses per year
A coaching culture that fosters ongoing growth and development opportunities
A people-first culture, (but dogs are also welcome)
An organization that gives back locally and nationally, and supports you in doing so as well

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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