Implementation Specialist Job at Randstad (Markham)

Job Description

Our client is a globally recognized, cloud-based construction ERP software company serving general contractors across North America, Australia, New Zealand, and the Middle East. The Professional Services team is the heartbeat of the client experience — and we're looking for an Implementation Specialist to join a high-performing, collaborative team of accounting and implementation professionals.This is not a typical software training role. You will be the trusted advisor that construction businesses rely on when transforming how they manage their finances and operations. You'll consult directly with CFOs, controllers, and business owners — understanding how they work, configuring the software to match their processes, and building operational playbooks that set them up for long-term success. If you have a strong accounting foundation, love working with people, and are ready to trade the heads-down accounting life for something with more variety, impact, and client interaction — this role was built for you.

Job Responsibility

Consult with construction business clients to understand their current accounting workflows and operational processes
Configure our software to match how each client actually runs their business - not the other way around
Build operational business playbooks that reflect gold standards in construction accounting and project management
Deliver software implementations on time, managing client timelines and expectations throughout the process
Run training sessions, Q&A calls, and go-live support - primarily via Zoom
Explain complex accounting functionality clearly to both technical and non-technical audiences
Manage a book of 10-12 active clients once fully ramped, building long-term relationships with each one
Collaborate internally with Client Success, Account Management, and Technical teams on escalations and support
Prepare and follow up on software customization specifications to ensure client acceptance

Requirements

Solid accounting background - we have successfully hired from public accounting, audit, managerial accounting, and project accounting
Construction accounting experience is a significant bonus but not a requirement. What we cannot accommodate is someone with no accounting background whatsoever
Clear, concise communicator - you get to the point, explain complex concepts simply, and are comfortable presenting to executives and business owners
Genuine people person - you are energized by client interaction, not just open to it. This is a client-facing role every single day and it has to be something you truly enjoy
Organized and patient - you manage multiple clients simultaneously, stay calm under pressure, and never let a deadline slip
Available during standard business hours - our clients are construction businesses with active job sites and busy schedules. Client calls happen during the day

Nice to have

Previous implementation, consulting, or training experience - in software or otherwise
Construction accounting knowledge - job costing, WIP reporting, progress billing, holdbacks, subcontractor management
Experience with construction accounting software
Client-facing experience in any form - audit engagements, client site work, consulting, customer success

What we offer

Global impact - work with construction businesses across North America, Australia, and the Middle East
Mostly remote - approximately 80% remote with 2 in-person team days per month in the GTA
Real earning potential - base salary plus company bonus, individual performance bonus, and implementation commissions
Genuine team culture - a one-team mentality where people show up for each other. Monthly Employee Excellence sessions, weekly team check-ins, and a buddy system that sets you up for success from Day 1
Meaningful work - you're not clicking through demos. You're genuinely transforming how construction businesses run their finances

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Implementation Specialist

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