Implementation Specialist Job at EverCommerce

Implementation Specialist

EverCommerce

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

50000.00 - 70000.00 USD / Year

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Job Description:

We are looking for an Implementation Specialist to focus on EverHealth solutions. In this role you will onboard our new customers to the EverHealth platform (solution determined based on experience and need at time of hire). Specific responsibilities will include providing training and consulting to our customers and helping them onboard in a timely manner. You will develop our customers’ skills to ensure they graduate onboarding feeling confident and comfortable using our software for many years to come.

Job Responsibility:

Host webinar training sessions joined by multiple customer stakeholders, providing consultancy to both new and existing customers
Serve as your customer’s main point of contact for a 60-90-day period
Manage the overall onboarding project to ensure on-time delivery- including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more
Respond promptly to inbound phone calls and emails
Identify and escalate priority issues
Manage multiple customer projects simultaneously
Support learning content creation to support our ongoing digital learning initiative
Be willing to travel up to 15% to support in-person customer engagements
Become a product specialist to others within the organization- this means not only being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well
Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs

Requirements:

An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
Minimum 2 years of experience working in Healthcare Tech, namely in an onboarding/implementation or customer success role
Strong bedside-like manner: can patiently support others through a first-time experience
Excellent verbal and written communication skills
Strong problem-solving skills
Impeccable time management skills

Nice to have:

Project Management experience a strong plus
Experience with Salesforce, Taskray, and ChurnZero or similar tools a strong plus

What we offer:

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
401k or RRSP with company match
Annual wellness stipend
Flexible and generous paid time off
Employee Stock Purchase Program

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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