Implementation Specialist

The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the Perk platform. The Implementation team takes new customers from signup to launch, providing administrative, technical, and educational support to maximize the client’s experience with the Perk platform. You will ensure that new clients are fully prepared to use Perk to book their business travel, in both technical configuration and user readiness. You will configure client accounts to their specifications & requirements and set them up to meet client needs. You will also coordinate, tailor, and perform training sessions with Admins, Travelers and other key client stakeholders to optimize their use of Perk, as well as provide client-specific recommendations for how they execute their rollout, guiding their implementation and roll-out timeline, and internal communications. The Implementation Specialist role requires strong project and change management skills, and excellent problem solving skills. This role requires keen attention to detail, creativity in solutioning, and proactivity to identify areas where they can provide improvements to their clients & their internal team. Implementation specialists work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and use change management to drive successful client rollouts and enable long term success.