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SOPHiA GENETICS Logo SOPHiA GENETICS · IT - Software Development

Implementation Scientist

United States, Remote on the East Coast, Boston or NY is highly preferred 71250.00 - 143750.00 USD / Year · Job Posted May 04, 2026
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Job Description

Do you have a passion to be at the heart of diagnostic innovation? Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist on the east coast in North America (NORAM). We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally.

Job Responsibility

  • Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
  • Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
  • Coordinate technical and executive stakeholders at all levels both internally and externally
  • Provide all onboarding support & technical training throughout the customer-defined NGS workflow
  • Drive customer satisfaction through first routine run, and support ongoing application training

Requirements

  • BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
  • Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
  • You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
  • Excellent communication, presentation, and interpersonal skills are required
  • Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required

Nice to have

Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment

What we offer

  • Outstanding Medical, Dental & Vision with 90% Employer Contribution
  • Company matched 401K at 4%
  • Company-paid short & long-term disability insurance
  • FSA commuter benefits
  • 20 Days PTO, increasing to 25 with tenure
  • 5 Days Sick and 14 Public Holidays
  • Free EAP
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