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The Implementation Resource Coordinator plays a vital support role in coordinating the timely execution of client onboarding and installations. This individual is responsible for supporting resource allocation, scheduling logistics, and facilitating communication across delivery teams and external vendors. The role ensures that internal resources are aligned to meet delivery timelines and operational milestones.
Job Responsibility:
Support scheduling of technicians or field engineers for appointments based on availability, skillset, and project priority
Maintain and update documentation, installation calendars, and internal tracking systems
Communicate with internal and external teams to confirm availability, readiness, and timelines
Handle routine communication with clients regarding appointment confirmations
Support shipment tracking and escalate delivery issues to Resource Managers
Requirements:
0–2 years of relevant experience
Comfortable communicating across teams and managing multiple concurrent tasks
Strong organizational and administrative skills
Familiarity with scheduling tools (e.g., Salesforce, NetSuite, or CRM platforms)
HS Diploma or equivalent required
Bachelor’s degree in Business Administration, Operations, or a related field preferred
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