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Are you passionate about delivering world-class customer experiences and driving complex technical projects to success? Join KARL STORZ as an Implementation Project Manager (aka Customer Success Manager, OR1) and take the lead in ensuring seamless Operating Room installations across your region. This is your chance to turn customers into raving fans while managing high-impact healthcare technology projects.
Job Responsibility:
Lead planning and execution of OR installation projects from start to finish
Ensure on-time, on-budget delivery with minimal service issues
Collaborate cross-functionally with Sales, Service, and Deployment teams
Deliver comprehensive customer training and ensure product utilization
Proactively gather and act on customer feedback to drive continuous improvement
Maintain KARL STORZ’s #1 ranking in customer satisfaction
Partner with Sales on proposals, estimates, and customer deliverables
Demonstrate technical expertise through low change orders and warranty service tickets
Stay sharp with ongoing training and certifications
Requirements:
Bachelor’s degree in Engineering, Construction, or related field — or 5+ years of relevant experience
3–5 years in project delivery or consulting
5–7 years in AV/IP technical roles
Strong project management skills in field-based environments
IT Project Management or Construction Project Management experience strongly desired
Proven ability to thrive in high-stress, fast-paced settings
Excellent communication, leadership, and organizational skills
Willingness to travel between 75% - 90% and work flexible hours
Nice to have:
Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.)
Experience in healthcare or medical device environments a plus
What we offer:
Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution