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This role leads customer implementation projects from contract execution through to successful delivery, ensuring projects are completed on time, within budget, and aligned with contracted outcomes. The Implementation Project Manager will also provide solution advisory services and drive process improvements throughout the implementation lifecycle.
Job Responsibility:
Lead full lifecycle implementation projects to ensure on-time, on-budget delivery aligned to customer outcomes
Manage project scope, schedule, cost, risks, and changes with effective escalation and communication practices
Guide customers through implementation design decisions, data collection, discovery activities, and product demonstrations
Collaborate with internal and external stakeholders to capture client requirements, identify additional needs, and deliver exceptional service
Proactively identify risks and develop contingency plans, presenting mitigation strategies to senior leadership
Drive implementation process improvements by identifying operational gaps and authoring new procedures
Mentor team members in project management best practices, tools, and processes
Maintain rigorous project tracking through status reporting, time management, and RAID log updates
Collaborate with vendors and external service providers to ensure timely delivery and quality deployment of IT solutions
Requirements:
3–5 years of experience managing full lifecycle healthcare technology implementation projects, delivering consistently on time and on budget
BA/BS degree or equivalent experience
1–2 years of experience supporting client process optimization and change management initiatives
Background in SaaS project management with a solid understanding of business operations
Experience leading healthcare system implementations (e.g., EMR/EHR or other clinician-impacting technologies)
Expertise in project governance, including planning, resource reporting, and executive-level escalations
Proven success in process improvement initiatives within a PMO environment
Ability to quickly learn new products and solution architectures
Exceptional communication and facilitation skills, delivering a customer-centric experience
Strong organizational skills with both attention to detail and a strategic perspective on project outcomes
Ability to thrive in a fast-paced environment, responding to escalations and time-sensitive issues
Proficiency in project management tools, including SmartSheet, MS Project, MS Excel, MS Word, MS PowerPoint, and MS Visio
Experience with use case definition and requirements gathering for technical projects
Nice to have:
Project Management Professional (PMP) Certification or Certified Associate in Project Management (CAPM)