Implementation Project Manager (Healthtech) Job at Carex Consulting Group (Madison)

Director, Channel Partnerships - Reseller

Location

United States , Boston

Salary:

150000.00 - 160000.00 USD / Year

Carex Consulting Group

Expiration Date

Until further notice

Requirements

5+ years of experience managing partner strategy within Healthcare SaaS
Demonstrated success building and scaling partner enablement programs
Strong knowledge of EHR/EMR platforms and healthcare IT ecosystems, with the ability to navigate integrations, workflows, and stakeholder dynamics within provider organizations
Exceptional communication and presentation skills with the ability to deliver clear, structured insights
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies
Proven project management experience balancing multiple initiatives and priorities
Highly collaborative approach with a strong focus on cultivating lasting partner relationships
Self-motivated and proactive mindset with the ability to operate independently
Adaptability in fast-paced, evolving environments while maintaining strong organizational discipline

Job Responsibility

Develop and execute partnership strategies that drive sales growth, set performance targets, and expand partner adoption across client bases
Design and deliver comprehensive onboarding and enablement programs focused on product knowledge, sales positioning, and best practices for implementation and support
Collaborate directly with partner sales teams to support deal strategy, overcome objections, and accelerate win rates
Co-develop sales collateral including presentations, product demos, and case studies to strengthen partner go-to-market efforts
Analyze market trends and partner feedback to refine strategies and identify new growth opportunities
Serve as the primary point of contact for strategic partners, nurturing executive-level relationships and resolving issues proactively
Track and report on KPIs related to partner performance, identifying areas for optimization and celebrating shared success
Partner cross-functionally with marketing, product management, and internal stakeholders to ensure alignment and effective communication of product updates and initiatives

What we offer

equity
on-target earnings (OTE) targeted at approximately $300,000 – $320,000 (uncapped)

Fulltime

Customer Success Executive

iO Associates are searching for a Customer Success Executive to join a growing h...

Location

United Kingdom , London

Salary:

30000.00 - 40000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience in Customer Success, Account Management, Account Executive, Customer Support or another customer-facing role
Strong stakeholder management and relationship-building skills
Confident verbal and written communication, including presenting and delivering training
Strong organisation and time management with the ability to manage multiple priorities
Comfortable working remotely and building credibility over video calls
Able to manage issues/escalations calmly and drive resolution
Project coordination experience and a practical, delivery-focused mindset
Experience in healthtech/medtech, implementation or change management is beneficial
Familiarity with onboarding frameworks, support ticketing tools, Confluence and/or project management platforms is beneficial (MS Project a plus)
Exposure to healthcare systems/workflows or working with hospitals/GP practices is beneficial

Job Responsibility

Managing relationships with primary and secondary stakeholders across customer accounts
Acting as the main point of contact for customer questions, support requests and escalations
Driving adoption and ongoing engagement across different customer settings
Supporting customer onboarding, training and day-to-day usage of the platform (predominantly remote)
Writing and delivering training materials and sessions to a range of stakeholders
Coordinating customer projects, action plans and reviews to ensure successful delivery end-to-end
Tracking and maintaining customer KPIs and engagement metrics
Working closely with the support team to troubleshoot issues and resolve them effectively
Partnering with product and customers to map new pathways and maintain existing workflows
Contributing to process improvements that enhance the customer experience

What we offer

bonus
benefits

Fulltime

Enterprise Account Manager

Carex is partnering with a healthcare technology partner to identify a strategic...

Location

United States , Boston

Salary:

125000.00 - 150000.00 USD / Year

Carex Consulting Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, or a related field required
8–10 years of experience in account management, enterprise sales, or a related client-facing role managing large strategic accounts
Experience within healthcare, healthtech, life sciences, payers, etc.
Strong understanding of healthcare industry operations, enterprise customer management, and solution-based selling
Proven track record of growing enterprise accounts and exceeding revenue goals
Excellent communication, presentation, and negotiation skills with the ability to influence executive stakeholders
Strong analytical skills with the ability to interpret data, generate insights, and develop strategic recommendations
Demonstrated project management capabilities and the ability to manage multiple priorities in a fast-paced environment
Proficiency with Salesforce and Microsoft Office Suite
Customer-centric mindset with strong relationship-building abilities

Job Responsibility

Serve as the primary point of contact for assigned strategic enterprise accounts
Build and maintain strong, long-term client relationships rooted in trust and partnership
Understand customer business goals, operational challenges, and growth priorities to deliver tailored solutions
Conduct regular business reviews, strategic planning sessions, and client meetings to ensure satisfaction and retention
Identify opportunities for upselling, cross-selling, and account expansion to drive revenue growth
Collaborate with internal sales, marketing, product, and delivery teams to develop customized proposals and client solutions
Develop and execute strategic account plans aligned to customer objectives and organizational goals
Analyze customer feedback, performance data, and market trends to identify improvement opportunities and actionable insights
Coordinate cross-functional teams to ensure successful implementation and delivery of products and services
Manage project timelines, deliverables, and client expectations throughout the customer lifecycle

What we offer

Base salary range is between $125,000 – $150,000 + variable bonus

Fulltime

Director, Channel Partnerships - Reseller

Carex is partnering with a fast-paced Healthtech industry partner to hire a Dire...

Location

United States , Boston

Salary:

150000.00 - 160000.00 USD / Year

Carex Consulting Group

Expiration Date

Until further notice

Requirements

5+ years of experience managing partner strategy within Healthcare SaaS
Demonstrated success building and scaling partner enablement programs
Strong knowledge of EHR/EMR platforms and healthcare IT ecosystems, with the ability to navigate integrations, workflows, and stakeholder dynamics within provider organizations
Exceptional communication and presentation skills with the ability to deliver clear, structured insights
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies
Proven project management experience balancing multiple initiatives and priorities
Highly collaborative approach with a strong focus on cultivating lasting partner relationships
Self-motivated and proactive mindset with the ability to operate independently
Adaptability in fast-paced, evolving environments while maintaining strong organizational discipline

Job Responsibility

Develop and execute partnership strategies that drive sales growth, set performance targets, and expand partner adoption across client bases
Design and deliver comprehensive onboarding and enablement programs focused on product knowledge, sales positioning, and best practices for implementation and support
Collaborate directly with partner sales teams to support deal strategy, overcome objections, and accelerate win rates
Co-develop sales collateral including presentations, product demos, and case studies to strengthen partner go-to-market efforts
Analyze market trends and partner feedback to refine strategies and identify new growth opportunities
Serve as the primary point of contact for strategic partners, nurturing executive-level relationships and resolving issues proactively
Track and report on KPIs related to partner performance, identifying areas for optimization and celebrating shared success
Partner cross-functionally with marketing, product management, and internal stakeholders to ensure alignment and effective communication of product updates and initiatives

What we offer

equity

Fulltime

Partnership Director

The Partnership Director will lead and grow strategic reseller partnerships to d...

Location

United States , Boston

Salary:

150000.00 - 160000.00 USD / Year

Carex Consulting Group

Expiration Date

Until further notice

Requirements

5+ years of experience managing partner strategy within Healthcare SaaS
Demonstrated success building and scaling partner enablement programs
Strong knowledge of EHR/EMR platforms and healthcare IT ecosystems, with the ability to navigate integrations, workflows, and stakeholder dynamics within provider organizations
Exceptional communication and presentation skills with the ability to deliver clear, structured insights
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies
Proven project management experience balancing multiple initiatives and priorities
Highly collaborative approach with a strong focus on cultivating lasting partner relationships
Self-motivated and proactive mindset with the ability to operate independently
Adaptability in fast-paced, evolving environments while maintaining strong organizational discipline

Job Responsibility

Develop and execute partnership strategies that drive sales growth, set performance targets, and expand partner adoption across client bases
Design and deliver comprehensive onboarding and enablement programs focused on product knowledge, sales positioning, and best practices for implementation and support
Collaborate directly with partner sales teams to support deal strategy, overcome objections, and accelerate win rates
Co-develop sales collateral including presentations, product demos, and case studies to strengthen partner go-to-market efforts
Analyze market trends and partner feedback to refine strategies and identify new growth opportunities
Serve as the primary point of contact for strategic partners, nurturing executive-level relationships and resolving issues proactively
Track and report on KPIs related to partner performance, identifying areas for optimization and celebrating shared success
Partner cross-functionally with marketing, product management, and internal stakeholders to ensure alignment and effective communication of product updates and initiatives

What we offer

equity

Fulltime

Senior Solutions Engineer

We're seeking a highly motivated and technically proficient Senior Solutions Eng...

Location

United States , Palo Alto

Salary:

100000.00 - 160000.00 USD / Year

Solomon Page

Expiration Date

Until further notice

Requirements

5+ years of experience in a Solutions Engineer, Technical Consultant, Implementation Engineer, or similar customer-facing technical role, preferably within the healthtech industry
Deep technical understanding and hands-on experience with healthcare data interoperability standards, including FHIR and HL7 v2
Proven experience working with various Electronic Medical Record (EMR) / Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Meditech)
Proficiency in scripting languages (e.g., Python, JavaScript) for data manipulation, integration, log analytics, and automation
Strong knowledge of networking concepts, including VPNs, firewalls, and secure data transmission protocols
Experience with cloud platforms (e.g., Google Cloud Platform) for deploying and managing SaaS applications
Exceptional communication, presentation, and interpersonal skills, with the ability to translate complex technical concepts to non-technical audiences
Strong problem-solving abilities and a methodical approach to diagnosing and resolving complex technical issues
Demonstrated project management skills to manage multiple implementations concurrently and drive them to successful completion
A solid understanding of data security and privacy regulations in healthcare, including HIPAA

Job Responsibility

Lead the technical implementation our Clinical Data Intelligence Platform for new health system customers, from kickoff to go-live
Install, configure, and deploy our SMART on FHIR app within diverse hospital IT environments
Analyze customer-specific data integration requirements and design, develop, and test custom data connectors and feeds, particularly for HL7 v2 (e.g., ADT, SIU messages) and FHIR data
Configure and deploy new, isolated instances of our SaaS platform for each customer, ensuring secure and compliant operation
Coordinate closely with customer IT teams to establish secure network connectivity, including site-to-site VPNs, ensuring optimal throughput and low latency for FHIR requests
Conduct thorough testing of data flows, verifying accurate exchange of critical feeds (HL7 ADT/SIU) and FHIR requests with our backend systems
Provide expert technical guidance and troubleshooting during the implementation phase and initial post-go-live period
Document customer-specific configurations, integration points, and custom solutions to ensure maintainability and scalability
Gather customer feedback and insights, acting as a vital liaison to inform our product roadmap and engineering efforts

Fulltime

Patient Support & Experience Lead

You’ll lead our Support Associates and Medical Support Associates, owning the en...

Location

Canada , Toronto

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

4-5+ years of experience in customer support, or customer service — ideally in a fast-paced or regulated environment (e.g. healthtech, consumer startups, or logistics)
Team leadership experience — you’ve managed or mentored others before and are excited to grow into a larger people management role
Fluency in English — you’ve got excellent written and verbal communication skills to explain complex issues in a simple way
Strong analytical and problem-solving skills — you own the ability to quickly diagnose issues and implement solutions that are data-driven
you should be highly adept at modelling solutions in Excel / Google sheets
Highly organised and adaptable — you’re proactive, detail-oriented, and able to manage shifting priorities
Empathetic and patient-first mindset — you’re passionate about helping people and improving their experience at every step

Job Responsibility

Lead our Support Associates and Medical Support Associates, owning the end-to-end patient support experience across onboarding, treatment, and ongoing care
Design and optimise operational workflows: Improve coordination between support, clinical, and pharmacy teams to drive faster, more effective patient outcomes. Identify bottlenecks and implement scalable processes
Act as the escalation point for critical issues: Lead resolution of high-impact patient issues and implement long-term solutions to prevent recurrence
Drive performance through data: Build dashboards, conduct root-cause analyses, and make data-backed recommendations that improve quality and efficiency
Support cross-functional expansion projects: Partner with product, ops, and growth to successfully and efficiently scale our Canada business

What we offer

Access a professional development budget and 3 days of professional development leave
Private medical insurance (Silver plan) and private pension (0% coverage)
20 days of annual leave, 10 days of sick leave, and flexibility designed to support sustainable work

Fulltime

New

Branch Manager

Come and join us as a results driven Branch Manager to deliver sales and exceed ...

Location

United Kingdom , Lymington

Salary:

Not provided

City Plumbing

Expiration Date

Until further notice

Requirements

A great positive attitude
Enjoy customer interaction
Management Experience
Safe Practices
Forward Thinking
Tenacity and resilience
A pro-active approach to sales, with a strong desire and ability to win and grow new business
Experience of customer relationship management and developing a true partnership approach
Excellent communication skills
Self confident and self motivated, with the ability to work on own initiative or as part of a wider team

Job Responsibility

Effective management of the team and resource
Setting the standard of a sales orientated culture
Delivering against sales and customer demands while maximising profitability
Maximising margin and net profit
Keeping everyone safe
Build and maintain relationships with new and existing trade and retail customers
Ability to interpret and analyse financial and statistical information

What we offer

Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self

Fulltime

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Implementation Project Manager (Healthtech)

Job Responsibility

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