Implementation Program Manager

Job Description

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Senior Technical Program Manager to lead the delivery of complex hardware and enterprise-grade SaaS solutions that empower our customers to manage information effectively. As a Senior Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.

Job Responsibility

Lead complex, enterprise product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines
Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control
Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards
Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines
Support program planning activities through effective work estimation processes
Oversee program-level change management activities, working closely with client partners and internal stakeholders
Develop comprehensive documentation to support customer acceptance and revenue recognition
Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams
Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes
Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions
Mentor junior project managers and support the recruitment process to strengthen the program management team

Requirements

Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience
Fluent in both English and French
PMP certification is highly preferred
5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management
Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts
Strong proficiency in technical project management tools to track, manage, and deliver on objectives
Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders
Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals
Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences
Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
snacks in our offices

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Implementation Program Manager - Enterprise

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