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Axon Logo Axon · IT - Administration

Implementation Program Manager - Enterprise

Canada 128700.00 - 205920.00 CAD / Year · Job Posted February 17, 2026
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Job Description

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Senior Technical Program Manager to lead the delivery of complex hardware and enterprise-grade SaaS solutions that empower our customers to manage information effectively. As a Senior Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.

Job Responsibility

  • Lead complex, enterprise product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines
  • Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control
  • Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards
  • Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines
  • Support program planning activities through effective work estimation processes
  • Oversee program-level change management activities, working closely with client partners and internal stakeholders
  • Develop comprehensive documentation to support customer acceptance and revenue recognition
  • Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams
  • Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes
  • Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions
  • Mentor junior project managers and support the recruitment process to strengthen the program management team

Requirements

  • Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience
  • Fluent in both English and French
  • PMP certification is highly preferred
  • 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management
  • Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts
  • Strong proficiency in technical project management tools to track, manage, and deliver on objectives
  • Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders
  • Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals
  • Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences
  • Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

What we offer

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • snacks in our offices
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