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Barclays Logo Barclays · Banking

Implementation Migration Manager

United Kingdom, Knutsford · Job Posted February 06, 2026
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Job Description

Join us as an Implementation Migration Manager at Barclays, within our Client Outreach team, where you’ll deliver a range of high-profile client outreach initiatives aligning to our strategic digital agenda. You’ll revolutionise our digital offerings, ensuring unapparelled customer experiences. Purpose of the role: To provide exceptional customer service while resolving more complex customer needs/requests.

Job Responsibility

  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Requirements

  • Working on large-scale programmes and long-term projects
  • Transitioning Corporate clients from complex legacy channels to digital self-serve channels
  • Corporate Client Management & Communication: Ability to simplify complex technical and operational concepts for diverse audiences—clients, internal teams, and senior stakeholders, This includes managing expectations, resolving issues, and ensuring alignment across functions
  • Familiarity with the banks ‘integrated solutions’, connectivity protocols and messaging standards to enhance the ability to guide teams and support clients holistically
  • Ability to grasp technical concepts with the right training and support
  • Problem-Solving: Strong analytical and critical thinking are needed to identify challenges, analyse situations/data, and develop innovative and effective solutions

Nice to have

  • Familiarity with the banks ‘integrated solutions’, connectivity protocols and messaging standards to enhance the ability to guide teams and support clients holistically
  • Ability to grasp technical concepts with the right training and support
  • Problem-Solving: Strong analytical and critical thinking are needed to identify challenges, analyse situations/data, and develop innovative and effective solutions

What we offer

  • Working flexibly
  • Hybrid working
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