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Implementation Manager

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Equals Group PLC

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an Implementation Manager to join Equals Money and assist in delivering a world-class on-boarding experience for our Platform-as-a-Service customers. This is a mid-level position that requires a combination of strong technical skills, project management and the ability to establish strong foundational relationships with our customers.

Job Responsibility:

  • Completing post-sale onboarding tasks
  • Leading customers through our implementation processes including setting up test systems and assisting them with technical questions
  • Creating and tracking implementation task lists and plans based on agreed services and client objectives
  • Planning and managing customer integration project timelines from project kick-off to completion
  • Leading weekly integration progress calls with your customers
  • Building strong cross-functional relationships with Sales, Product, and Support teams
  • Coordinating with necessary internal teams to help get your customers live and meet any agreed deadlines
  • Acting as the liaison between business users, technology teams, and support teams during project delivery

Requirements:

  • Experience in developing relationships with customer technical teams in a software product company environment
  • Confidence in scoping requirements with customers and effectively communicating technical solutions to technical and non-technical stakeholders
  • Strong customer-centric focus on implementation, support, and best practices
  • Ability to manage numerous stakeholders with varying priorities and levels of seniority
  • Advocate for clients while balancing what is best for the business and client base
  • Strong written and verbal English language communication, presentation, and public speaking skills
  • Excel at explaining complex concepts in a way that everyone can understand
  • Write clear and concise documentation outlining relatively complex processes
  • Quick study and feel comfortable with learning about new systems and technologies
  • A role model for our values: Make it happen
  • Succeed together
  • Be the customer
  • Go beyond

Nice to have:

  • Experience implementing API-driven products
  • Experience in the B2B payments and card issuing industry
  • Comfortable using Postman, SOAPUI, CURL or another API testing tool
  • Experience of looking at API messages and spotting errors in fields or formatting etc.
What we offer:
  • 25 days holiday per year + your birthday off
  • £250 towards the cost of learning & development
  • Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
  • GetActive with Aviva - Health and Wellbeing discounts on services and products
  • Interbank currency rates on travel money and international transfers
  • Bupa Private Healthcare
  • Free Eye Test and £50 up to the cost of glasses
  • EAP Service - Mental Health Services
  • Life Assurance Policy - x3 annual salary
  • Contributory pension scheme
  • Cycle to Work Scheme
  • Season Ticket Loans
  • Enhanced Parental Policies
  • Complimentary tea, coffee, soft drinks and fruit
  • Hybrid working arrangement where possible

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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