Implementation Manager Jobs

Qualia

Location:
United States, Austin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You are responsible for guiding customers through implementing Qualia Clear, Qualia's cutting-edge AI product, serving as their dedicated onboarding specialist and product expert. During this critical period, you'll conduct persona-based breakout sessions, build custom prompt libraries tailored to each customer's workflows, and transform how each customer leverages AI in their daily operations. You'll lead kickoff calls, lead training calls, facilitate hands-on workshops, and ensure customers leave onboarding with the confidence and expertise to maximize their investment in Qualia Clear. We're looking for someone who combines deep curiosity about AI with the customer service skills to make complex technology feel accessible and exciting.

Job Responsibility:

Lead a structured onboarding program and serve as a customer's dedicated point of contact during this period
Guide customers through the practical application of AI
Collaborate with customers to understand their unique workflows, and then leverage Qualia Clear to drive measurable efficiency gains
Become a Qualia Clear expert
Partner with internal teams to identify product improvement opportunities and share customer feedback that shapes the Clear roadmap
Project manage with strategic scheduling of sessions, check-ins and follow-ups, ensuring customers don't lose engagement during their onboarding journey
Collaborate with Growth Managers and Customer Success Managers to facilitate a smooth customer hand off from sales
Graduate customers on-time, with high satisfaction scores and documented success stories showcasing time savings, improved accuracy, or enhanced decision-making capabilities

Requirements:

Qualia Admin, other relevant Title & Escrow industry experience
OR at least 2-3 years of experience in a customer-facing implementation, training, or enablement role
Experience with AI and emerging technologies, with the ability to translate technical capabilities into practical business value
Exceptional listener who can diagnose customer needs, understand existing workflows, and design solutions that feel custom-built rather than one-size-fits-all
Ambitious self-starter who can solve problems independently
Experience with Salesforce, project management tools, or other systems for tracking customer progress and organizing complex onboarding programs
Comfortable switching between training and troubleshooting
Strong presentation skills with the ability to keep diverse stakeholder groups engaged during 60 minute working sessions
Team player who can collaborate across internal departments
Excellent written and verbal communication skills, with experience creating documentation, follow-up emails, and training materials
Thrives in a fast-paced environment where priorities shift based on customer needs and product releases

What we offer:

Comprehensive health plans
a 401k program
commuter benefits
professional development
parental leave
a flexible time off policy
robust online onboarding program
biweekly all hands meetings
a variety of internal virtual events to keep employees connected

Additional Information:

Job Posted:
December 11, 2025

Work Type:

On-site work

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Implementation Manager