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Implementation Manager

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Helpware

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Location:
Philippines , Cebu

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for overseeing multiple small- to large-scale multi-regional projects; act as the primary point of contact during all phases of the project; develop and implement the detailed project plan for the assigned projects to ensure that commitments are achieved within the business objectives of the company.

Job Responsibility:

  • Project Planning: Develop a comprehensive project plan that will serve as a master plan for the assigned projects
  • Collaborate with stakeholders to define project objectives, requirements, and success criteria
  • Translates project/client procedures into operational procedures
  • Team Leadership: Lead and motivate cross-functional project teams
  • Delegate tasks effectively
  • Stakeholder Management: Identifies the total resource requirements for the assigned projects
  • Establish and maintain strong relationships with key stakeholders
  • Communicate project progress, risks, issues, billing concerns, training, operations, technical, and quality in a transparent and timely manner
  • Risk Management: Identify and assess project risks, developing mitigation plans
  • Proactively manage changes to project scope
  • Quality Assurance: Leads the testing, simulation, and launch of the projects
  • Conduct regular reviews and audits to maintain project quality
  • Budget Management: Monitor project budgets and financials
  • Track and report financial metrics
  • Communication: Establish and maintain effective communication channels
  • Conduct regular status meetings
  • Maintains an action registry, provides regular project progress and status reports
  • Change Management: Implement change management strategies
  • Anticipate and manage resistance to change
  • Project Closure: Ensure the successful closure of projects and contract expiration
  • Conduct post-project evaluations to identify areas for improvement

Requirements:

  • Bachelor's degree in Business, Management, Information Technology or related field
  • At least 2 years experience in project management
  • 1 year experience in the Contact Center / BPO / IT industry
  • Proficient (C1) in English (written & verbal)
  • Proficient in business analysis, process mapping techniques, and documentation tools
  • Proficient in MS Office/Office 365/Google applications/Jira/Confluence
  • Experience with data analysis and reporting
  • Familiarity with project management methodologies, Software Development Lifecycle/Six Sigma
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a cross-functional team environment
  • Detail-oriented with a commitment to delivering high-quality results
  • Strong organizational and time-management skills
  • Tech savviness/computer literacy skills with an interest in technologies & following the trends
  • Knowledge of industry best practices and emerging trends in business process management

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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