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We’re looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers. As an early member of our Solutions Team, you'll help shape our implementation processes as we scale — from customer project management to technical setup, you’ll drive revenue conversion, retention, and satisfaction among our customers.
Job Responsibility:
Build customer relationship and guide technical implementation projects across all customer segments
Explore and document product functionality across all areas of our product
Develop and refine implementation best practices based on your product expertise
Improve internal efficiencies and overall customer experience during implementation
Work together cross-functionally with Sales and Customer Success to get customers live
Drive the product roadmap by acting as a liaison between our customers and the product org
Set the tone for how we better engage our customers and ultimately help our customers see more value
Requirements:
4+ years of experience in a customer-facing role supporting a technical product or service
Experience working with SQL, APIs and integrations
Implementation management and SaaS experience are preferred
High empathy and ability to understand customer needs
Ability to collaborate effectively with a wide range of stakeholders
Curiosity and technical aptitude
Ability to think strategically while being in the weeds