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Implementation Manager

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Assembled

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

55000.00 - 95000.00 GBP / Year

Job Description:

We’re looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers. As an early member of our Solutions Team, you'll help shape our implementation processes as we scale — from customer project management to technical setup, you’ll drive revenue conversion, retention, and satisfaction among our customers.

Job Responsibility:

  • Build customer relationship and guide technical implementation projects across all customer segments
  • Explore and document product functionality across all areas of our product
  • Develop and refine implementation best practices based on your product expertise
  • Improve internal efficiencies and overall customer experience during implementation
  • Work together cross-functionally with Sales and Customer Success to get customers live
  • Drive the product roadmap by acting as a liaison between our customers and the product org
  • Set the tone for how we better engage our customers and ultimately help our customers see more value

Requirements:

  • 4+ years of experience in a customer-facing role supporting a technical product or service
  • Experience working with SQL, APIs and integrations
  • Implementation management and SaaS experience are preferred
  • High empathy and ability to understand customer needs
  • Ability to collaborate effectively with a wide range of stakeholders
  • Curiosity and technical aptitude
  • Ability to think strategically while being in the weeds
  • Grit, determination, and tenacity
  • Growth mindset
  • Collaborative, humble and helpful team member

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
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