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Implementation Manager

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Zencargo

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Location:
United Kingdom , London

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

The Implementation Manager is a critical pivot point between Sales and long-term Customer Success. You are responsible for the "First 90 Days" of the customer journey, ensuring that new partnerships are built on a foundation of technical excellence, data integrity, and strategic alignment. This role is not just about project management; it is about process engineering. You will own the ecosystem of our onboarding journey, utilizing tooling and AI to drive speed-to-value for our global customer base.

Job Responsibility:

  • Lead the implementation phase for complex, high-value accounts, ensuring a seamless transition from Sales to live operations
  • Balance high-touch project management for key accounts while simultaneously building and refining the internal "playbooks" for the broader team
  • Act as the primary point of contact for new customers, holding both internal teams and external partners accountable to aggressive launch timelines
  • Maintain a deep understanding of the tech stack (Salesforce, Zencargo Platform, Thoughtspot) to ensure internal master data is accurate and up to date
  • Own / monitor the creation of new customer accounts on the Zencargo platform with key client data
  • Continuously refine and automate Standard Operating Procedures (SOPs) to reduce manual "ingestion" and administrative overhead
  • Ensure all new customers are onboarded with clean data structures, enabling immediate reporting and visibility into their supply chain KPIs
  • Act as a feedback loop for the Product team, identifying common implementation friction points and advocating for technical solutions
  • Partner closely with Sales to understand the "promised value" and with CS to ensure the "delivered value" is sustainable
  • Lead and own the global reporting cadence, conducting dedicated sessions with all territories to track the status of every ramping customer
  • Drive organizational transparency by reporting back on implementation status and risks to the broader business on a weekly cadence
  • Host and facilitate quarterly implementation reviews to identify recurring themes, friction points, and opportunities for systemic improvement

Requirements:

  • Deep proficiency in the Zencargo platform and the ability to navigate complex technical data flows
  • Advanced engagement with AI toolsets (e.g., Gemini, automation triggers) to enhance personal and departmental efficiency
  • Ability to build and interpret dashboards (Thoughtspot) to demonstrate implementation progress and success to customers
  • Expert-level utilization of Salesforce to track implementation health and maintain organizational transparency
  • Intentional Communication: Ability to synthesize complex technical requirements into clear, concise, and actionable instructions for customers
  • Leading by Example: A "True Blue" approach to work—taking total ownership of outcomes and building trust through consistent delivery
  • Strategic Influence: Moving beyond "status updates" to provide genuine guidance to customers on how to optimize their own internal operations
  • Resilience & Pace: The ability to operate at high velocity without compromising the rigor and detail required for a successful launch
What we offer:
  • Generous Annual Leave
  • Flexible, Remote and Hybrid Working
  • Home Equipment Allowance
  • BUPA Private Medical Insurance
  • Annual L&D Budget
  • Paid Volunteering Days
  • Pension Scheme
  • Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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