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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need.
Job Responsibility:
Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients
Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan
Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues
Works with sales partners, brokers, and clients to gather enrollment requirements
Analyzes, monitors, and executes change requests for clients throughout the implementation phase
Analyzes and completes reports as needed related to account activity
Partners with the integration team to coordinate the implementation of technology with internal and external customers
Partners with internal business units to address any client question or issue
Stays abreast of industry best practices
Travels to clients as determined by the account service strategy
Performs other duties as required
Requirements:
Bachelor's Degree in a related field
Five - six years of job-related experience
Experience with project/timeline management with the ability to manage multiple projects at once
Knowledgeable in processes related to acquisition, implementation, service and billing of clients
Strong project management, leadership, problem solving and practice development skills
Strong personal computer skills with experience in Windows-based software
Excellent negotiation, presentation, public speaking, written & verbal communication skills
Excellent customer facing skills and a demonstrated proactive approach to problem-solving
Ability to deal with ambiguity and change
Ability to multi-task effectively, paying attention to details within tight timeframes
Continuously strives to provide superior products and customer service
Ability to work overtime during peak periods
Nice to have:
Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments
What we offer:
medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
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