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Implementation Manager

aflac.com Logo

Aflac

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Location:
United States, Columbia

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

70000.00 - 90000.00 USD / Year
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Job offer has expired

Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need.

Job Responsibility:

  • Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
  • ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients
  • Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan
  • Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues
  • Works with sales partners, brokers, and clients to gather enrollment requirements
  • Analyzes, monitors, and executes change requests for clients throughout the implementation phase
  • Analyzes and completes reports as needed related to account activity
  • Partners with the integration team to coordinate the implementation of technology with internal and external customers
  • Partners with internal business units to address any client question or issue
  • Stays abreast of industry best practices
  • Travels to clients as determined by the account service strategy
  • Performs other duties as required

Requirements:

  • Bachelor's Degree in a related field
  • Five - six years of job-related experience
  • Experience with project/timeline management with the ability to manage multiple projects at once
  • Knowledgeable in processes related to acquisition, implementation, service and billing of clients
  • Strong project management, leadership, problem solving and practice development skills
  • Strong personal computer skills with experience in Windows-based software
  • Excellent negotiation, presentation, public speaking, written & verbal communication skills
  • Excellent customer facing skills and a demonstrated proactive approach to problem-solving
  • Ability to deal with ambiguity and change
  • Ability to multi-task effectively, paying attention to details within tight timeframes
  • Continuously strives to provide superior products and customer service
  • Ability to work overtime during peak periods

Nice to have:

  • Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
  • Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments
What we offer:
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
  • state-mandated sick leave
  • other leaves of absence

Additional Information:

Job Posted:
December 15, 2025

Expiration:
December 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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