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We’re looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers. As an early member of our Solutions Team, you'll help shape our implementation processes as we scale — from customer project management to technical setup, you’ll drive revenue conversion, retention, and satisfaction among our customers. You'll use your learnings from engaging with customers to formalize implementation best practices, help improve our product, and iterate on our operational processes as we scale.
Job Responsibility:
Build customer relationships and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise
Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams
Develop and refine implementation best practices based on your product expertise
Improve internal efficiencies and overall customer experience during implementation
Work together cross-functionally with Sales, Customer Success, Product & Engineering to get customers live
Drive the product roadmap by acting as a liaison between our customers and the product org
Set the tone for how we better engage our customers and ultimately help our customers see more value
Requirements:
2+ years of experience in a customer-facing role supporting a technical product or service
Experience working with SQL, APIs and integrations
Implementation management and SaaS experience are preferred
What we offer:
Stock options
Full range of medical, financial, and/or other benefits