Implementation Manager

• Define project scope, milestones, resources, and risk mitigation for 100+ location deployments, and manage executive steering committees and cross‑functional alignment across Sales, Product, Solution Engineer and Data Migration
• Partner with Solutions Engineers to guide business configuration while mapping business processes into MoeGo workflows and validating alignment with product capabilities
• Serve as the primary POC for executives, operations, and frontline teams, developing and executing change‑management plans that address user pain points and operational shifts
• Design and deliver role‑based training and enablement for admins, power users, and end‑users, creating adoption playbooks, documentation, and success benchmarks
• Proactively identify and mitigate project risks, lead post‑go‑live stabilization sprints, and ensure smooth handoff to Customer Success and Support for future scaling
• Create SOPs and playbooks for scaling future locations, planning phased rollouts from core operations through growth to full-scale deployment
• Capture implementation insights, track and report on success metrics, and collaborate with Product to drive continuous improvement

• 5+ years running or supporting multi‑location pet care businesses (grooming, boarding, daycare), with first‑hand knowledge of workflows, seasonal peaks, and staffing challenges
• Fast Learner: Demonstrates the ability to quickly master MoeGo's modules and effectively translate customer needs into prioritized adoption plans
• Experience designing phased rollout roadmaps and codifying them into SOPs/playbooks
• Natural partner to Solutions Engineers and cross‑functional teams, balancing business objectives with technical constraints to keep projects on track
• Proven ability to guide diverse stakeholders (executives, IT, frontline staff) through transitions, earning trust by focusing on user‑centric value
• Exceptional at crafting clear playbooks, training materials, and executive updates
• adept at running workshops and steering‑committee sessions

Domain Fluency: Background in pet care operations or adjacent hospitality, with an ability to “speak operator.”

• competitive compensation package (base salary, performance bonus, and benefits)
• flexible benefit plans to employees and their family members at no cost to the employees
• 401(k) matching