Implementation Manager Job at Microsoft Corporation (Reston)

Job Description

The Federal Implementation, Process and AI Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC). We are hiring for an Implementation Manager (IM) in this team. The team supports a comprehensive portfolio of launches, ensuring successful in-market deployment of new products, programs, services, business models etc. for our US Federal Government customers. This team also supports execution of key billing processes for our government customers conducted in a secure Sensitive Compartmented Information Facility (SCIF) environment. This position will be responsible for executing key billing processes for our government customers, while also managing the operational implementation of launches and continuous improvement initiatives. Implementation Managers position will work across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. to provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, End-to-End co-ordination etc), and ultimately make go / no-go decisions on launches. This is a critical role with elements of business process execution as well as implementing operational change. The role influences design and is responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Regional Operations Centers. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process. The ideal candidate should be comfortable working within a matrixed, AI-driven organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.

Job Responsibility

Execution of billing processes in a secure environment or Sensitive Compartmented Information Facility (SCIF)
Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect while managing stakeholder expectations
Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design
Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve
Represent our Customers, Partners and Field throughout the launch process
Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations
Ensure all regional/global stakeholders understand the impact the launch will have for their organizations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage
Build engagement with corporate launch teams and regional implementation managers located in other Regions
Ensure consistency in launch execution and adherence to launch framework
Provide regional/global approval for transition through launch tollgates and recommend launch Go/No Go decision
Conduct structured launch post-mortems ensuring learnings are incorporated into future launches
Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment
Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
Ability to meet Microsoft, customer and/or government security screening requirements
Clearance Verification
Microsoft Cloud Background Check
Verification of U.S. citizenship

Nice to have

Operations acumen with understanding of how operations ecosystems work
Demonstrated experience in complex stakeholder engagement, negotiation and conflict management
project management including aspects of risk management, governance and decision making
Analytical and business judgement in complex scenario
Demonstrated change and project management skills
Team player with ability to work across cultures effectively, valuing diversity within a virtual team
Attention to detail combined with an ability to see the big picture
Written and verbal communication skills
Be a Change Leader, understanding of change management, the importance of it, approaches, key tasks and timelines
Direct experience driving process improvements in highly complex and rapidly changing environment
Working knowledge of US Federal Government business practices
Demonstrated experience in process improvement, specifically identifying and implementing process automation opportunities
Challenge Status-quo (Growth-Mindset)

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